• Created department procedures, timelines, and budgets. • Managed 10 building projects and 9 improvement projects ranging from $5,000 to $750,000.• Spearheaded design of centers including floor plan creation, paint, wall decorations, flooring, and furnishings. • Negotiate contracts with external vendors to reach profitable agreements.• Supplied issue progress updates regarding costs and timelines to C-Suite.• Anticipate, recognize, and identify key project issues and establish objects and priorities to determine solutions.• Managed facility maintenance across 10+ commercial locations.• Launched project management and facility maintenance systems for increased efficiency and record-keeping.

• Provide executive-level administrative support to the CEO and Executive staff with a demonstrated ability to improvise, improve procedures, and meet demanding deadlines.• Assisted COO with projects for building construction, openings, and marketing events.• Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities of Administrative Assistants and Clinic Managers across 10 locations.• Plan and coordinate meetings, conferences, events, and luncheons.• Led travel arrangements and coordination for management team including flights, transportation, dinners, and events.• Implemented policies, procedures, and systems for increased company efficiency.• Procured goods for all locations including supplies, furniture, marketing goods, and equipment.• Arrange and manage service set up and contracts company wide.• Record keeping and administration of operation meetings.

• Provided superior administrative support to clinic management.• Assisted with managing clinic operations and office staff, including recruitment and development of practice.• Managed client reception and client services coordination.• Created and maintained therapist-patient daily schedule.• Coordinated marketing events.• Assist in new patient intake process.• Maintained and recorded inventory and expenses of Clinic.• Receive and process payments for therapy.• Provided new hire orientations and facilitated training.• Answered incoming calls and inquiries.

• Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.• Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.• Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.

• Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.• Supported CEO and COO with effective correspondence management, document coordination and customer relations.• Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.• Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.• Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.