Ailsa Mckinnon Email & Phone Number

Stoke-on-Trent, England, United Kingdom

• Review and summarise complex legal documentation and communicate a streamlined interpretation back to the relevant stakeholders.
• Proposed and took ownership of the AML annual compliance assessment completed by all staff members and compiled all supporting documentation.
• Compiled Annual Compliance and Audit reports for the bet365 Board of Directors.
• Developed a sound knowledge and understanding of AML regulatory landscape and its impact on the business and its range of licenses.
• Proposed and published Policies and Risk Assessments for new gambling licenses for regulator consumption, whilst adhering to country specific legislation and regulations.

Stoke-on-Trent, England, United Kingdom

• Responsible for the coaching, development and mentoring of multiple multilingual teams within the department, overseeing a total of 19 direct reports. Managing the administration of employee absences and bonuses.
• Reviewed workload against resource to compile daily, weekly and monthly reports for Senior Management. Used findings to propose recruitment opportunities.
• Liaised with key stakeholders and translation teams, and prioritised workload to complete legal and compliance documents to tight deadlines.
• Entrusted as the first employee trained on new translation tool to update the Live site with correct translation content, minimising onsite errors by 80%.
• Proposed and published amendments to regulated website content such as Terms and Conditions, liaising with Legal teams and Compliance to ensure regulations are adhered to.

• Planned and coordinated the delivery for multiple bet365 Help site campaigns in collaboration with department managers and over 20 translation teams.
• Reviewed amendments to the website content and Terms and Conditions ensuring compliance with all the applicable regulations.
• Devised a Change Control Process training package for the Media department to ensure website content amendments are in line with regulatory compliance.
• Created new content, conducting quality assurance for accuracy and suitability for the customers, in addition to maintaining the tone and style of the Help site.
• Compiled reports for Senior Management which identified correlations and areas of improvement for the Help site. This was completed by using search term data from the website and mobile application combined with.

Stoke-on-Trent, United Kingdom

• Proposed new strategy to increase efficiency by identifying limitations in internal communications and solving issues regarding payment methods without compromising the customers’ experience.
• Undertook rotations of both the Operations and Media departments, articulating potential improvements across different business functions, garnering keen insights about the business model and how to optimize processes.
• Promoted to Team Leader during the first 6 months, leading a team of 10 members and providing coaching, training and pastoral support in a challenging yet nurturing work environment to encourage the staff to thrive.
• Developing the weekly team plan, delegated tasks as appropriate and handled escalated customer complaints.

Cheltenham, Gloucestershire, United Kingdom

• Acted as receptionist and facilitated Clinician and patient communications.
• Undertook various administrative tasks, organised notes and files to support Clinicians.

Cheltenham

• Customer service including front of house, bar duties, waitressing/serving, order and cash/credit handling.
• Cleaning and setting up for next day.

Cheltenham

• Customer service including waitressing/serving, order handling, cash/credit handling and food preparation.
• Key responsibilities include closing up the café and cashing-up daily takings.
• Cross-trained in store for checkout tills and shelf-stacking.

Leatherhead

• Onboarded over 100 Graduates and Placement students. Planned and organised ‘welcome week’ which included tours of local factories, Senior Management talks and team building activities.
• Increased participation rate from 46% to 80% across Unilever’s 10 UK sites by implementing a training course attendance improvement plan.
• Mentored and supported 5 diverse cultural teams from Italy, Russia, Pakistan, Costa Rica and the Philippines during Unilever Future Leaders League competition.
• Summarised actionable insights to Senior Directors about diversity and inclusion following assessment of Unilever graduate data.
• Delivered the European Marketing competition website on-time and within budget with the Barcelona office of the branding agency Morillas to provide an application portal and communications for competing teams.

Cheltenham

• Conducted an IT Asset Management review across all sites.
• Data recording and capture of IT Assets using Microsoft Office Products.
• Member of Electoral count team at various local and national elections.

Cheltenham

• Working directly with the owner I led the planning of several promotional events this comprised below-the-line promotions, menu planning, logistics and co-ordination.
• Experienced in customer service, including waitressing/serving, order handling, cash/credit handling, complaint handling and staff training.
• Engaged with multiple suppliers, managing stock checks, order and delivery.
• Delegated key responsibilities from the owner including locking up/opening premises.

Ba Business And Management, Business Administration And Management, General, First Class Honours

Education record

Activities and Societies: Debate Team, Hockey