Aiman Almesbahi Email & Phone Number

Inkster, Mi, Us

United States

• Managing and maintaining Azure Active Directory (Azure AD), implementing Multi-Factor Authentication (MFA), Identity and Access Management (IAM), and Key Vault to ensure strongsecurity protocols and compliance with industry standards.AWS VM Import/Export, enabling seamless rehosting on cloud infrastructure with minimal modification.CloudWatch, Azure Monitor, and SIEM tools to identify and respond to security incidents.• Optimizing network performance with HPE and Cisco Switches.• Contributed to moving the company network into SASE with the CATO Network solution.• Conducting regular network monitoring and performance analysis using Cato Cloud monitoringtools.• Implementing network security policies and protocols to ensure the integrity and confidentiality ofcompany data across the Cato Cloud platform.

• Implemented automation for cloud infrastructure deployment using ARM Templates and PowerShell.• Set up and maintained Azure Virtual Networks (VNETs) and VPN Gateways for secure communication between on-premises and cloud environments.• Monitored and optimized resource performance using Azure Monitor and Log Analytics, ensuringhigh availability and minimizing downtime.• Managed Azure Virtual Machines, Azure Storage, and Azure SQL Databases by configuring resources for scalability, performance, and security.• Managed, configured, and Troubleshoot Cisco devices ( ASRs, C8500s, C9300s)• Responsible for completing a thorough risk assessment, identifying vulnerabilities within a PaloAlto• configured App-ID and URL Filtering for allowing and denying web traffic and also preventingHosts from accessing Malicious website• Configured and managed High availability on the Palo Alto firewall• Utilized Panorama to centrally manage and monitor the firewall infrastructure, implement security policies, and generate reports for compliance and auditing purposes.

• Worked with clients to understand their technical issues and provide timely and effective solutions.• Assisted in installing, configuring, and maintaining hardware and software systems.• Provided technical support to end-users and other IT teams to troubleshoot network-related issues.• Troubleshot and resolved issues related to network connectivity, performance, and security• Collaborated with product management and engineering teams to provide feedback on productusability, identify bugs, and suggest improvements.• Administered Active Directory, including user and group management, domain policy enforcement,and security permissions.

- Provided first-line technical support for hardware, software, and network-related issues for customers via phone, email, and remote access tools.- Assisted in the installation, configuration, and maintenance of hardware and software systems. - Followed up with vendors as (Dell and HP) regards the Warranty and replacing parts. - Troubleshot and resolved issues related to hardware, including servers, desktops, laptops, printers. - Configured and managed switches, Access points and other network devices. - Worked with customers to understand their technical issues and provide timely and effective solutions. - Escalated complex technical issues to the appropriate support teams to ensure prompt resolution. - Maintained accurate and up-to-date records of customer support requests, resolutions, and escalations in the ticketing system.