Aimee Smith Email & Phone Number

Cape Town, Western Cape, South Africa

Project Financial Management Software. Helping Architects and Engineers to be more profitable.

Responsibilities - Develop and manage customer onboarding and ticketing systems using Hubspot. Manage the host community and B2B social media strategy. Analyse data and feedback to improve the host experience. Leading product demonstrations and organising webinars covering topics of interest to the host community. Evaluate and improve tutorials and other communication infrastructure and documentation. Mediate between hosts and the organization, handle and resolve requests and concerns, aid in… Show more Responsibilities - Develop and manage customer onboarding and ticketing systems using Hubspot. Manage the host community and B2B social media strategy. Analyse data and feedback to improve the host experience. Leading product demonstrations and organising webinars covering topics of interest to the host community. Evaluate and improve tutorials and other communication infrastructure and documentation. Mediate between hosts and the organization, handle and resolve requests and concerns, aid in product design and oversee QA Testing and liaise with API partners. Key Achievements - Creating and implementing customer onboarding workflows and tutorials to maximise the number of successful customers and product listing ratio (from 0.94 to 4.4 within the first year). Working with the development team to advise on product changes and updates to make the platform more user-friendly to meet the needs of our host community. We’re Indie! Our mission is to empower travel creators with software to help them sell their product quickly and at scale. We provide software that unlocks sales channels and connects creators to customers around the world and locally. ‍We want to show travellers the world rarely seen - through the eyes of independent travel creators.‍indie is all about helping you spend less time managing your business and more time hosting guests. We know that selling online is an important part of your business and whether you are new to it or a seasoned pro, indie can help you continue to grow. Our vision is that indie will help unlock the power of traditional e-commerce tools for all tours and activities professionals. Show less

South Africa

Responsibilities - Assisting with tasks and processes that are used to identify, nurture and acquire new clients and business opportunities to drive growth and profitability of Khwela Womxn.

South Africa

Responsibilities - Outsourced Reservations and admin support. Virtual assistant specialising in travel and hospitality.Valuable Outcomes / Learnings - Creating systems for managing the internal sales processes.

South Africa

Responsibilities - Designing and implementing the operational processes. Training and overseeing the reservations team. Compiling funding proposals. Finance, budgets and reporting. Communications and messaging internal and external. Creating and maintaining strong supplier and donor relationships. Valuable Outcomes / Learnings - Working with the founder to execute the vision of Ubuntu Beds. Creating and implementing the reservations systems and continually assessing the internal and… Show more Responsibilities - Designing and implementing the operational processes. Training and overseeing the reservations team. Compiling funding proposals. Finance, budgets and reporting. Communications and messaging internal and external. Creating and maintaining strong supplier and donor relationships. Valuable Outcomes / Learnings - Working with the founder to execute the vision of Ubuntu Beds. Creating and implementing the reservations systems and continually assessing the internal and external user journey and use of technology to manage a remote team and startup reservations platform including using Air table to create a CRM and sales pipeline and guest management system. Compiling and analysing impact and financial reports and sharing these with donors. Show less

Nairobi, Kenya

Responsibilities - Opening the Cape Town Office (to manage Southern Africa sales) including all legal compliance. Creating sustainable and logical operations and finance procedures. Analysing profitability of product and planning budgets for the region. Recruiting and training of staff. Cultivating local supplier relationships. Valuable Outcomes / Learnings - I enjoyed being able to develop new experiences throughout Southern Africa and translate them into profitable itineraries for the… Show more Responsibilities - Opening the Cape Town Office (to manage Southern Africa sales) including all legal compliance. Creating sustainable and logical operations and finance procedures. Analysing profitability of product and planning budgets for the region. Recruiting and training of staff. Cultivating local supplier relationships. Valuable Outcomes / Learnings - I enjoyed being able to develop new experiences throughout Southern Africa and translate them into profitable itineraries for the sales teams to use. I had the opportunity to build the business at management level (visions, strategy, new product development and markets) and facilitate healthy workplace relationships amongst the sales team members. Show less

Nairobi, Kenya

Oxford, United Kingdom

Seasonal - Summer 2015 / 2016 / 2017 / 2018 / 2019 Responsibilities - Preparing information manifests and instructions for each arrival and departure day. Briefing staff on their roles. Liaising with transport suppliers. Main point of contact for all transfer days. Managing student and staff safety. Valuable Outcomes / Learnings - The program has up to 800 separate children from the ages of 7-17 arriving and departing across London airports & terminals and on varying airlines… Show more Seasonal - Summer 2015 / 2016 / 2017 / 2018 / 2019 Responsibilities - Preparing information manifests and instructions for each arrival and departure day. Briefing staff on their roles. Liaising with transport suppliers. Main point of contact for all transfer days. Managing student and staff safety. Valuable Outcomes / Learnings - The program has up to 800 separate children from the ages of 7-17 arriving and departing across London airports & terminals and on varying airlines and flight numbers. The role involved quick thinking and decision making. Dealing with a changing flight plan and constantly establishing contingency plans in the event of flight delays or any other unforeseen circumstances. The role also involved dealing with any issues sensitively and diplomatically when working with students and parents from up to 98 nationalities and many high profile backgrounds in what can be a stressful experience of traveling abroad or alone to a foreign country. Show less

Tignes, France

Seasonal - Winter 2014/15 and 2016/17Responsibilities - Supervising the representative team. managing operations within resort. Accurate accounting for resort sales. Running the weekly events program for guests. Efficient handling and resolution of guest issues. Oversee transfer days, coordinating and communicating with the charter airline and bus companies. Valuable Outcomes / Learnings - Providing a friendly and professional interface for all customers prior to and during… Show more Seasonal - Winter 2014/15 and 2016/17Responsibilities - Supervising the representative team. managing operations within resort. Accurate accounting for resort sales. Running the weekly events program for guests. Efficient handling and resolution of guest issues. Oversee transfer days, coordinating and communicating with the charter airline and bus companies. Valuable Outcomes / Learnings - Providing a friendly and professional interface for all customers prior to and during their holiday experience. Show less

Cape Town Area, South Africa

Responsibilities - Contract role to introduce the new property which was opening in Johannesburg. Building relationships with current and new agents and tour operators to use the property in Johannesburg itineraries. Setting up and updating online booking channels. Designing new packages and marketing strategies to give the hotel more exposure. Valuable Outcomes / Learnings - Prior to the role I was experienced as a travel agent on that side of the relationship. this was an opportunity… Show more Responsibilities - Contract role to introduce the new property which was opening in Johannesburg. Building relationships with current and new agents and tour operators to use the property in Johannesburg itineraries. Setting up and updating online booking channels. Designing new packages and marketing strategies to give the hotel more exposure. Valuable Outcomes / Learnings - Prior to the role I was experienced as a travel agent on that side of the relationship. this was an opportunity to learn more about being on the property / supplier side of those relationships. Show less

Perth, Australia

Responsibilities - Supervising the waterpark cafe and grounds. Co-ordinating rosters. Ensuring the delivery of outstanding guest service and resolving concerns and complaints. Cash handing and reconciliations. Scene management in emergency situations. Valuable Outcomes / Learnings - In this role I managed a very young team of eager school leavers most of whom had no prior work experience so I had the opportunity to develop my positive leadership skills.

United Kingdom

Responsibilities - Stating as a consultant I was responsible for the B2C travel sales including all package bookings, logistics and managing my own business accounts. In the team leader role I was responsible for the overall store sales target and finance tasks. Moving to the Wholesale department I was then in a B2B environment, responsible for selling the niche area to the B2C consultants. Valuable Outcomes / Learnings - In this role I learned everything about sales and finance. The… Show more Responsibilities - Stating as a consultant I was responsible for the B2C travel sales including all package bookings, logistics and managing my own business accounts. In the team leader role I was responsible for the overall store sales target and finance tasks. Moving to the Wholesale department I was then in a B2B environment, responsible for selling the niche area to the B2C consultants. Valuable Outcomes / Learnings - In this role I learned everything about sales and finance. The role required a vast amount of multitasking, time managements and quick thinking as well as being organised and strong with administration. Awards - Top Service award (judged on the basis of client feedback), Top Novice Award (best Newcomer in the business area), Top 5 Award (top 5 sales achiever in the business area), Healthwise National Champion – 2011/2012 and 2012/2013 Show less

Cape Town

Responsibilities - Stating as a consultant I was responsible for the B2C travel sales including all package bookings, logistics and managing my own business accounts. In the team leader role I was responsible for the overall store sales target and finance tasks. Moving to the Wholesale department I was then in a B2B environment, responsible for selling the niche area to the B2C consultants. Valuable Outcomes / Learnings - In this role I learned everything about sales and finance. The… Show more Responsibilities - Stating as a consultant I was responsible for the B2C travel sales including all package bookings, logistics and managing my own business accounts. In the team leader role I was responsible for the overall store sales target and finance tasks. Moving to the Wholesale department I was then in a B2B environment, responsible for selling the niche area to the B2C consultants. Valuable Outcomes / Learnings - In this role I learned everything about sales and finance. The role required a vast amount of multitasking, time managements and quick thinking as well as being organised and strong with administration. Awards - Top Service award (judged on the basis of client feedback), Top Novice Award (best Newcomer in the business area), Top 5 Award (top 5 sales achiever in the business area), Healthwise National Champion – 2011/2012 and 2012/2013 Show less

Cape Town Area, South Africa

Company Profile – The profession of organizing is a diverse one. The company sends out representatives into the client’s home and office to help with spatial, financial, administrative and time management – teaching the client how to streamline their lives in the relevant departments.Position – Professional Organizer • One – on – one residential organization • One – on – one Office organization• Facilitator of Time Management Workshops• Productivity… Show more Company Profile – The profession of organizing is a diverse one. The company sends out representatives into the client’s home and office to help with spatial, financial, administrative and time management – teaching the client how to streamline their lives in the relevant departments.Position – Professional Organizer • One – on – one residential organization • One – on – one Office organization• Facilitator of Time Management Workshops• Productivity Consultant Show less

Cape Town & The Garden Route, South Africa

Company Profile – South Africa’s convenient Hop-on Hop-Off door-to-door backpacker bus service, Operating along the East Coast of South Africa Between Cape Town and Durban and between Durban and Johannesburg. Position - Sales Representative• Provide training to Hostel and Agencies with regards to the products offered by the company• Keeping the agent informed with regards to new information• Supplying brochures and other marketing materials to the customers• Tracking… Show more Company Profile – South Africa’s convenient Hop-on Hop-Off door-to-door backpacker bus service, Operating along the East Coast of South Africa Between Cape Town and Durban and between Durban and Johannesburg. Position - Sales Representative• Provide training to Hostel and Agencies with regards to the products offered by the company• Keeping the agent informed with regards to new information• Supplying brochures and other marketing materials to the customers• Tracking sales and promoting sales through agent commission-based incentives Show less

Cape Town Area, South Africa

Company Profile – Travel AgentPosition – Travel Consultant

Cape Town Area, South Africa

Company Profile – Golf Club with Pub and RestaurantPosition – Bar Waitress

Umtata Area, South Africa

Company Profile – Backpackers Lodge in Coffee BayPosition – Receptionist and Front of House

Higher National Diploma, Tourism Management

Tourism Management – National Diploma - Tourist Guiding - End User Computing - Communication - Tourism Development - Air Travel - Travel.

Certificate, Small Business Management

Small Business Management - Entrepreneurship - Financial Management - Marketing - Computing for Small Businesses - Law of Employment

Senior Certificate, Matric - Geography, Mathematics, Biology, Science

Senior Certificate – Matric with Exemption (All subjects on Higher Grade) - English - Afrikaans 2nd Language - Mathematics - Science.