- Build and maintain strong client relationships, serving as the primary contact point for key residential clients.- Understand clients' needs and provide tailored solutions for mutual success.- Collaborate with internal teams to ensure smooth execution of client campaigns and identify growth opportunities. Analyze performance metrics, provide insights, and stay updated with industry trends for valuable client support.

We deliver a suite of integrated products and services that cover every stage of the property journey, offering the richest content, data and insights, property valuation estimates, and home financing solutions. As Account Manager my key accountabilities and achievements include (but are not limited to):• Managing realestate.com.au accounts for medium-size business in the Sunshine Coast, Moreton Bay and North Brisbane Regions to realize maximum value, and consistently analyzing the… Show more We deliver a suite of integrated products and services that cover every stage of the property journey, offering the richest content, data and insights, property valuation estimates, and home financing solutions. As Account Manager my key accountabilities and achievements include (but are not limited to):• Managing realestate.com.au accounts for medium-size business in the Sunshine Coast, Moreton Bay and North Brisbane Regions to realize maximum value, and consistently analyzing the market and reporting to the REA Group Management Team regarding market challenges, updates, and opportunities pertaining to the industry and associated digital landscape• Understanding our ideal customers and how they relate to our products, using industry leading reporting tools to create strategic plans that meet the demands/needs of those businesses, and executing the plans to maintain a healthy sales pipeline, and secure new accounts to maximize overall market share and profitability for the business • Building business-beneficial relationships within current accounts through the delivery of exceptional customer service, identifying the full business potential of each customer, as well as barriers to success, then creating and implementing action plans to overcome objections, secure the opportunities, and maximise revenue• Using mature interpersonal, written and verbal communication skills to establish and develop rapport with new and existing customers, and articulating compelling value propositions pertaining to the REA Group suite of products and services• Driving change and innovation to continuously improve the customer experience, which in-turn maximizes revenues• Using Salesforce, Slack, Tableau, Calendars, Super Reports, Nostra Data and Live Preso for preparation and presentations• Exceeding revenue targets, expectations and quarterly KPI's, as evidenced by the below achievements. Show less

House of Sales Member for Ignite by realeastate.com.au (Melbourne, VIC) from Sept 2018 to Dec 2019, which included:Working collaboratively with the REA Product Team on development and roll-out of a new software package (Ignite) to help agents report on success metrics for their marketing campaigns, which has now had over 30,000 downloads

Sales Advisory Board Member Sept 2017 to Jan 2019, working collaboratively with Product, Marketing and IT Teams to accurately represent the views of the national sales force and customer-base, so-as to ensure the fit-for-purpose enhancement of existing products and services, and the development of new products and services that add value.

• Managed all residential and rural realestate.com.au accounts across Darwin and regional areas of NT including Katherine, Tennant Creek and Alice Springs, ultimately increasing sales for the NT Region from less than $4M to $8.2M in 2 years by:Building an understanding of what each clients’ business goals were, developing and executing strategic digital marketing campaigns for the audience, securing the opportunities, and delivering exceptional customer experiences Strengthening… Show more • Managed all residential and rural realestate.com.au accounts across Darwin and regional areas of NT including Katherine, Tennant Creek and Alice Springs, ultimately increasing sales for the NT Region from less than $4M to $8.2M in 2 years by:Building an understanding of what each clients’ business goals were, developing and executing strategic digital marketing campaigns for the audience, securing the opportunities, and delivering exceptional customer experiences Strengthening relationships with existing clients, establishing and developing rapport with new customers, and articulating compelling value propositions pertaining to the REA Group suite of products and servicesSecuring new accounts to maximize overall market share and profitability for the business • Consistently analyzed the market and reported on market challenges and opportunities pertaining to the industry and associated digital landscape• Drove change and innovation to continuously improve the customer experience and thereby maximize revenue. Show less

• Seconded to iProperty.com.my (a company acquired by REA that is the fastest growing property portal in Singapore, empowering consumers to find and create their ideal homes), as Agent Sales Manager from Sept 2017 to Oct 2017• Worked in Singapore to create awareness around the iProperty Singapore brand, and to help roll out the new customer app, desktop website, and company strategy to market.

With expert staff across all aspects of property transactions, from sales experts to project marketers to property management, marketing and administration staff, Next Property Group provides clients an opportunity to work with a team of experts to achieve their real estate goals. Employed as Design and Marketing Coordinator, key role accountabilities included (but were not limited to):• Coordinated the brand design and marketing function for a business with +35 sales staff, provided… Show more With expert staff across all aspects of property transactions, from sales experts to project marketers to property management, marketing and administration staff, Next Property Group provides clients an opportunity to work with a team of experts to achieve their real estate goals. Employed as Design and Marketing Coordinator, key role accountabilities included (but were not limited to):• Coordinated the brand design and marketing function for a business with +35 sales staff, provided creative direction pertaining to business logo and website (including concept design and associated artwork), and created and implemented a range of marketing campaigns for client projects including (but not limited to): Lushland Beerwah, The Manor Valdora, Vantage Lutwyche, Windsor Vue Lutwyche, and Tangalooma Residence • Developed and implemented a style guide for the business, developed, implemented and optimized social media campaigns, and coordinated online and print marketing for all properties and vendor paid advertising • Continually reviewed and analyzed marketing performance and brand awareness to optimize the function, so-as to evolve the Next Property Group brand, with a positive impact on overall sales, revenue and profitability• Worked collaboratively with sales staff to secure marketing deals that met their needs of their Vendors and the business• Worked alongside Corporate Management to redevelop and launch the company website and intranet/internal portal • Built robust relationships with suppliers to ensure they understood our needs and delivered on-time. Show less

• Commenced as an Intern Designer and promoted to Marketing and Design Assistant in November 2012, supporting the marketing and digital managers with the development and roll-out of creative marketing campaigns for all Ironman and Multi Sport events in Australasia, including e-news, advertising, signage, and event branding • Drafted press releases, updated clients, organized promotional events, and confidently engaged with community members at such events to capture key market data• An… Show more • Commenced as an Intern Designer and promoted to Marketing and Design Assistant in November 2012, supporting the marketing and digital managers with the development and roll-out of creative marketing campaigns for all Ironman and Multi Sport events in Australasia, including e-news, advertising, signage, and event branding • Drafted press releases, updated clients, organized promotional events, and confidently engaged with community members at such events to capture key market data• An example of events worked on includes (but was not limited to): Noosa Triathlon Multi-Sports Festival, Mooloolaba Triathlon, Ironman Western Australia, and Ironman Mandurah. Show less

As an intern at Ironman Asia Pacific. I took part in many design aspects from e-news, advertising, signage, event branding etc for all major multi sports events across Australia and New Zealand.