Aimee Buffington Email & Phone Number

Centennial, Co

Managed system conversion project from OppenheimerFunds platform to new DST platform on behalf of the Call Center.• Created and oversaw the implementation plan for three business areas and coordinated a successful conversion that met project release timelines and budgets.• Identified, prioritized and planned functional testing of converted data and new processes for three business areas to ensure a seamless conversion.• Evaluated and executed mid-stream project changes as a result of Invesco's acquisition of OppenheimerFunds.

Directly and indirectly managed over 100 associates and a budget of $20M in OppenheimerFunds Call Center.• Managed a team that provided “white glove” service for customers experiencing life changing events.• Collaborated with multiple areas within the Transfer Agency; eliminating legal and regulatory barriers, simplifying the process for customer transactions, resulting in high customer satisfaction ratings.• Led various initiatives to improve call center handle times, increase overall quality scores and improve first call resolution for our customers.

Provided superior customer service by anticipating customer needs, using critical thinking, effective problem solving, exceptional listening skills, delivering innovative solutions to complex customer requests resulting in high quality and productivity ratings.• Recognized for top performance and substantial contributions to the team which resulted in promotion to leadership.

Originated, developed and managed customer base in the Rocky Mountain Region for Private Label and Branded products by maintaining an extensive cold calling and prospecting regimen.• Negotiated sales contracts and obtained double digit sales increases YoY.• Managed Private Label process from inception to finished product.

Managed $17M business through receipt management, trend projections, analysis, and financial budget forecasting.• Built a successful team of 14 associates and one assistant supervisor by building personal relationships, effective sales coaching, and active recruitment and hiring.• Promoted into extensive twelve week training program. Educated in theories and analytical approaches to running a business, merchant organization systems, and Neiman Marcus corporate culture.• Analyzed vendor profitability and negotiated vendor financial support to increase gross margins.