Manage $1.5 Million convenience and gas store. Responsible for inventory, merchandising, staffing, and executing company initiatives. Strong believer in associate development and training.

• Managed performance of 12 direct reports through coaching, training, goal setting and timely feedback with retention rates of over 90%• Drove revenue growth over 20%• Executed operational activities and quality decisions which led office performance to reach top position in the district• Met productivity standards for individual and staff• Immediate execution acted upon trends in the short business season of a tax year• Participated in marketing activities generating new client growth over 25% in one tax season• Developed and maintained strong business relationships with customers, resulting in increased profit• Promoted brand awareness to customers and associates.• Relationships build through loyalty, confidentiality, and ethical standards.

Call center representative that resolved conflicts and disputes with customers. Enjoyed providing customers excellent service with a smile.

• Properly filled and dispensed an average of 150 prescriptions per day.• Effectively resolved insurance rejections and other billing issues, manger drug supply inventories• Assisted other pharmacy staff with drug inventory, purchasing, and receiving, stock and rotate shelves• Completed new and updated patient profiles, including lists of patient medications.• Pre-packed bulk medicines, filled bottles with prescribed medications and affixed correct labels.• Receptively answered customer questions and helped locate desired items in the pharmacy.• Efficiently operated cash register and handled cash, checks, and charge transactions.• Assisted the pharmacists with checking in and pricing drug orders, third party transactions and relevant paperwork.• Worked closely with Pharmacy Care Representatives (PCRs) in providing excellent patient care.• Effectively prioritized tasks and organized workflow to increase efficiency.• Completed accurate cycle counts, inventory management and will-calls for customers.• Communicated regularly with physicians, nurses, insurance companies and managed care organizations

• Effectively managed a high-volume of inbound and outbound customer calls.• Addressed and resolved customer product complaints with empathy and professionalism.• Gathered and verified all required customer information for tracking purposes.• Defused upset volatile customer situations calmly and courteously.• Accurately documented, researched and resolved customer service issues.• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.• Identified chronic customer issues by creating and maintaining customer complaint log.• Referred unresolved customer grievances to designated departments for further investigation.• Managed high call volume with tact and professionalism.• Acted professionally and patiently when addressing negative customer feedback.• Met or exceeded service and quality standards every review period

• Encourage good behaviors using the positive reinforcement method; Engage children on an individual basis in a pleasant manner, instruct on proper health and personal habits. Established a safe play environment for the children; organize recreational activities; give ample outdoor recreation time Communicated openly with children's parents about daily activities and behaviors.• Made nutritious breakfasts, lunches, dinners and snacks for the children.• Offered well-balanced and nutritious menu options.• Monitored each student's educational progress with individualized charts and files. Taught an in home preschool program • Addressed behavioral and learning issues with parents and daycare management; administer medications