- Conducted thorough content reviews to identify community guidelines violations and remove inappropriate, offensive, and other violative materials. Maintained a consistent high quality and other KPI's.- Authored comprehensive policy refresher materials and designed assessments to enhance the precision of content moderation within the market and delivered feedback to moderators on outcomes.- Led shadowing sessions for moderators, sharing my expertise and providing guidance to teams within my local market and across global markets.

- Authored and designed DIY guides of the Ideas Hub Blog on the Hobbycraft website and across Hobbycraft's social media.- Designed step-by-step workshops that were delivered both In-Store and Online by Hobbycraft Artisans.- Led workshops for various craft activities, fostering creativity, skill development and self-expression for all skill levels and age groups.

- Provided excellent customer service by assisting and engaging with customers in a friendly and helpful manner. Handling customer inquiries, offering product recommendations, and ensuring a positive shopping experience.- Utilised a good understanding of the products available in the store, including their features and benefits, to assist customers in finding the right products for their needs and provide information on usage and care.- Contributed to the overall tidiness and organization of the store by restocking shelves, arranging displays, and maintaining a clean and inviting shopping environment.

- Coordinated music lessons at our venue and multiple locations across West Sussex. I worked closely with parents, schools, and instructors to create personalized timetables catering to individual requirements.-Oversaw the booking process, managing initial inquiries and processing payments for all lessons. Acted as the primary point of contact for building, student, and instructor inquiries and concerns.- Held the role of the designated key holder, ensuring secure access to the premises. Addressed building-related issues and served as a central contact for all matters related to students and instructors.

- Undertook diverse responsibilities across the organization as annual leave cover for the Receptionist, Core Office Administrator, and Admin Assistants.- Conducted background checks for mortgage and investment applications on behalf of clients. Verified the accuracy of all required documents and confirmed proper completion to uphold regulatory and procedural standards.

- Actively engaged with the public on the street, promoting the charity's mission and values. Encourage individuals to sign up for monthly donations by effectively communicating the impact of their support.- Cultivated positive relationships with potential donors to foster long-term commitment and loyalty from new supporters and address queries and concerns with a persuasive and empathetic approach.- Worked towards and met set fundraising targets by enrolling individuals in monthly donation programs.