A diverse role encompassing the management and monitoring of the company’s Human Resource procedures and systems, alongside the office and operations management of Brand Agency London – the home of cosmetics brands Ciate London, Lottie London, and Skin Proud.• Managing the Human Resources function of the company – from processing new starters documents, to ongoing management of staff monitoring, through to leavers.• Managing the induction process for all joiners, including keeping the company induction presentation up to date • Research, implementation and ongoing management of company benefits scheme• Producing and submitting monthly payroll and expenses sheets • Maintaining company employee database, paper files, and company structure chart• Maintaining annual leave and sickness records, ensuring all employees are in line with company policy and allowances• Ensuring all company HR documents and templates, including contracts, are kept up to date and in line with current legislation• Compiling and updating Company Handbook for Employees, and company HR Manual• Introduction and maintenance of a number of company systems, databases and spreadsheets to speed up work, increase clarity and accuracy.• Management of company records – company details, logins, passwords, contacts.• Managing, training and supervising the Customer Services department, ensuring all customer enquiries are resolved in a timely manner and recorded in order to be analysed and reported on. Introduced a comprehensive Customer Services manual which needs to be updated on a regular basis.• Ensuring the company is fully insured at all times in terms of stock, staff and travel• Management of company domains database• Management of room bookings and IT equipment• Liaising with IT Manager to resolve IT issues within the office• Copy writing and proofing for our website, promotional documents and packaging.

A part time role organising and running second hand baby and children’s markets• Booking suitable venues, liaising closely with venue managers regarding facilities and timings• Promotions of events – mostly via social media• Finding and booking local stallholders, ensuring they are given relevant and vital information regarding the running of the event• Sourcing product samples and raffle prizes to be given out and promoted at the event • Ensuring the smooth running of the market, being the first point of contact for all stallholders and attendees

• Stock and ordering tracking and forecasting – monitoring and managing sufficient stock to ensure fulfilment of orders and potential orders • NPD sourcing, costing and budgeting - negotiating pricing and contracts with suppliers, logistics and freight companies, to reduce costs and achieve maximum efficiency• Co-ordinating the launch and ongoing supply of products into a number of international retail outlets and online retailers• Liaising with retail partners and distributors to ensure timely and accurate stock deliveries, meeting specifications for delivery, packing, labelling, bar-coding and regulatory paperwork. Planning delivery timetables, providing timely and accurate routing information to ensure delivery times and locations are co-ordinated• Creating and maintaining an extensive Operations and Processes manual, • Co-ordinating delivery of web orders from our e-commerce website • Monitoring sales and returns by our retailers and on our own e-commerce website• Finance monitoring and co-ordination – cash flow, expenses, vat, creating and tracking purchase orders, invoices, credit notes, payments• Producing sales and brand presentations used to promote the brand and to educate staff and customer, producing product training documents• Involved in ongoing promotion of products and brand awareness - contacting bloggers, sampling, communication via social networking sites, liaising with retail partners • Helping to organise press and promotional events, assisting at photo shoots for promo materials and packaging. Researching and preparing for trade events and shows• Working as Assistant to the Director where needed – arranging personal and business appointments, expenses, travel, and visas

• Diary management of International Commercial Director and team• Organisation of weekly meetings and company conferences, ensuring smooth running• Worked on pricing reviews, travel retail project, sales reports and presentations• Updating internal documents, producing invoices and credit notes, arranging payments

Managed and implemented NPD projects, managed and drove existing ranges, while supporting and assisting the Product Management teams. • Analysed market data including in depth competitor reviews and sales analysis to support the Product Management teams to research trends and opportunities.• Produced concepts, proposed product line ups, consumer, technical and creative briefs• Carried out forecasting, costing and pricing exercises• VM design, copy and brand communication, e-commerce communication. • Worked within critical path analysis (CPA) process, ensuring projects delivered on time, Showed in depth knowledge and understanding of the products within business and industry, key market trends and consumer needs.• Development of business plan and strategy for relaunch of a heritage product range. • Led the project management of the Skincare relaunch of Camomile Eye range and looked after 3rd biggest selling skincare brand – Aloe.• Extracted monthly category and business sales data, produced and presented period reports, commenting on relevant patterns and trends while tracking against budgets.

• Member of Account Management Team, assisted 17 Account Managers• Central contact for local government and public sector clients • Developed and maintained team administration systems and databases • Organised Account Management meetings, software installations, training courses and end of year support and seminars• Produced customer quotes, proposals, purchase orders, invoices and credit notes. Maintained team revenue forecasts, chasing debtors, following up paperwork in order to close and initiate projects • Marketing and co-ordination of company events