Aimée Serralde Email & Phone Number

Successfully streamlined post-sales onboarding process, reducing duration from 4 months to just 2 weeks. This resulted in significant time & cost savings for the company.Worked with internal departments to develop new processes, align existing processes, and ensure the most streamlined experience possible for new customers. Built out comprehensive documentation system from scratch, including templates and standardized processes, to ensure consistency & efficiency across the team.Educated customers on company's product offerings, demonstrating expertise in AWS services, architectures, and best practices. Managed relationships with new customers, effectively engaging to understand their requirements and build strong first impressions & customer loyalty. Addressed customer concerns, provided technical guidance, and ensured customer satisfaction throughout the process.

Boston, Massachusetts, United States

Point of contact for new catering partners to ensure successful onboarding onto the ezCater platformDefine and document global standard KPIs (including CSAT), reporting, and key controls for onboarding processEvaluate team performance against SLA and develop tools for meeting weekly quality goalsWork with Sales, Partner Success team, Product team, and relevant stakeholders to automate key onboarding process and increase team productivityWork with Menus QA Team to to ensure accuracy of data in our systemTrain new Menus Team members on ezCater quality standards

Boston, Massachusetts, United States

Work with new partners to set them up for success on the ezCater platformConsistently hit daily, weekly, and monthly targets for menu buildsDeveloped and implemented onboarding training system for new Menus Onboarding team members

Boston, Massachusetts, United States

Developed and executed menus based on patients’ individual health needsPlanned and led weekly cooking and baking projects with patients

Chelsea, Massachusetts, United States

Supervised a team of 10 people to ensure quality standards were metWorked on Hazard Analysis plan to ensure product safety