Aimee Smith Email & Phone Number

Darwin, Northern Territory, Australia

Providing quality second level technical support for voice and telephony services in the NT Government. Primary duties involve resolution of voice-related incidents and service requests remotely via telephone. Further responsibilities also include stock management/procurement.• Drafted and maintained knowledge documentation and work instructions for staff training and contract adherence.• Noted team player with positive influences on the team. Ability to work with little or no supervision.• Working within strict time sensitive service levels. • Strong timely and accurate documentation via ticket management with high attention to detail.• Exceptional customer service skills with consistently positive customer feedback.

Darwin, Northern Territory, Australia

• Supplying quality second level IT desktop support and services to the NT Government. • Remote performance of second level incident resolution and request fulfilment. • Worked productively both individually and within a team environment. • Adherence to strict time sensitive service levels, with consistent exceeding of KPIs.• Maintained consistent, timely, accurate documentation via ticket management.• Received consistently positive customer feedback for outstanding customer service.

Darwin, Northern Territory, Australia

• Provided quality first level IT support and service to NT Government clients, including PFES. • Undertook high quality incident management, request fulfilment, and troubleshooting. • Adhered to strict service level and call agreements in a busy call centre environment. • Training and sharing of knowledge base with new employees.• Constant acclaim for outstanding customer service. • Achieved high pass rate for ITIL foundations and certificate.

Darwin, Northern Territory, Australia

• Provided early education to children aged 0- 5 for multiple age groups both as a Group Leader and Early Childhood Educator.• Implemented programs under the EYLF to achieve high standard documentation using Principles and Practises - Belonging, Being, Becoming. • Helped achieved Exceeding status for multiple centres.• Studied and completed Cert III in Children Services.

Darwin, Northern Territory, Australia

• Dedicated payroll duties including staff payments, wages projections and rostering.• Projected budgets and sales for busy store.• Large amounts of cash handling and banking daily, with outstanding accurate attention to detail.• Management of small team. • Adhered to strict deadlines and provided exceptional time management.

Cert Iii, Library And Information Science

Certificate Iii, Early Childhood Education And Teaching, Pass