Aimee Work Email & Phone Number

Island Lake, Il

· Answers leads submitted via the website by phone call or email. Provides research, links to potential units, asks clarifying questions and seeks to understand the buyer’s needs.· Answers inbound phone calls builds rapport with the customer, asks questions. Conveys the Camping World advantage. Sells the next step. Provides good information and establishes themselves and Camping World as the RV experts.· Engages the customer in online chat asking questions, directing to different listings guiding and suggesting. Our online chat is a true sales opportunity in the spirit of the old traveling catalog sale person, sharing listings and building value by sharing personal insight and tying benefits to features and the customer’s desires.· Maintains the customer’s file in the CRM by consistently entering notes after every interaction and scheduling next steps. Coordinates with in dealership sales personnel to ensure a continuity of customer experience when the customer is handed off to their local store. A rep’s goal in a handoff s to build anticipation and excitement about the next step that the on-site salesperson can cash in on to close a deal.

Mchenry, Il

To professionally resolve consumer & account issues by phone, fax, and email. I am able to achieve this to a satisfactory level by being knowledgeable, caring, and respectful while assisting customers primarily by phone. I have achieved great knowledge of Medela’s breastfeeding products by training and abiding by the company’s policies, procedures, and processes. Also, I continuously partake in quality improvement by documenting customers interactions and reports any suggestions and complaints including any possible adverse events. Daily work also consists of maintaining customer records, accounts, and customer leads. As well as authorizing returns, correction of any errors keeping in the best interest of Medela & the customer and accurately placing orders. One of the main goals of being a customer service representative is to support & troubleshoot Medela products with customers, while continuing to be caring, empathetic, and supportive. Another main goal is to take the call and handle the call on the first phone call. As of May2015, I had a 100.5% monitoring average for the month of April.Systems worked on QAD, Outlook-CRM, Microsoft programs and Savo (GPS3).

Buffalo Grove, Il

Placing fax, email, and phone orders for biosystemsproducts, including reagents and ready to use antibodies for Immunohistochemistry (IHC). Additional responsibilities included tracking of orders, and ensuring SOX compliance by verifying and retaining necessary documentation. Also, at the request of management took on task of creating a streamlined new hire training program based on best practices both learned and experienced. This would ensure all new hire CSRs are trained to the same standard and all following the same SOPs.

Deerfield, Il

Assuring product delivery in accordance with customer service, distribution, product requirements and manufacturing capabilities. Primary contact for order fulfillment, customer product inquiries, reverse distribution (returns) and satisfaction issues. Also, processed phone orders & fax orders, initiated adverse event reporting and product complaints, managed order exceptions and ensured tracking and researched root cause of service failure. Additional responsibilities were investigated problems related to shipment of products, returns, credits and new orders.

Mundelein, Il

Customer service to Homehealth /Hospice agencies. Customer service responsibilities include, having assigned accounts to be dedicated to and provide continuous & knowledgeable customer service. My accounts included some of Medline’s high priority and most profitable Homehealth/Hospice agencies. These tasks would include taking phone orders from R/N’s for patients, fax orders and internet orders. Also, reviewing orders for errors such as, quantity confirmations, discontinued items, special order items and correct patient address. Other customer service tasks included, tracking orders, returns and assisting R/N’s in finding correct medical products for their patients. Medical products would include having the knowledge of several medical products; wound care, skin care, ostomy care (Hollister, Convatec, and Coloplast) and R/N protective items. To obtain this knowledge, I attended training classes for the different class of products. I also worked with internal product support department to assist in finding the correct product if needed. I worked with several different warehouses to rush orders, overnight and same day orders for patients. Also, worked with the warehouses to set-up and maintain inventory of products to be sure the product was available per patient’s needs and bestselling items. Would also work with the warehouse on backordered items, vendor direct items (Independence, Byram & Smith & Nephew) and discontinued items which would involve comparing items and finding the correct and comparable product that the R/N was requesting. Systems worked on SAP, Outlook, Excel and Teleform.

Criminal Justice/Police Science

Business Administration And Management, General

Business Administration And Management, General