Aimee Wu Email & Phone Number

• Evaluating federal and state-specific new law submissions to determine impact to claims processes and regulatory monitoring.• Aligning and publishing Claim Bulletin communications to the claims field.• Maintaining the oversight of all regulatory control procedures used to monitor field compliance to both countrywide and state-specific regulatory requirements.• Addressing inconsistencies in processes, field execution, and risk mitigation within design and delivery issues across all Lines of Businesses.• Researched each state’s regulatory requirements and validated where 1,679 Esurance Regulatory Compliance Requirements fell under Allstate’s Regulatory Control Portfolio of 209 Regulatory Controls.• Based on Validation Reviews for Esurance, determined there was a trend of a 44% chance of non-compliance and project opening, which assisted Senior Leadership in proposing a review of 39% of our high-risk regulatory controls moving forward.

• Monitoring the company’s regulatory compliance portfolio to ensure we are properly assessing the company’s risk.• Developing regulatory control procedures based on state and countrywide regulations, standard processes, and the company’s operating systems.• Collaborating with developers to validate reporting assessments and updates.• Strengthening relationships across teams (legal counsel, field risk managers, customer experience team, and the field) to align on the company’s regulatory compliance.

• Effectively led and supported the development of a core support unit (15 direct reports).• Maintained an evolving relationship with vendors, line management, and senior leadership to ensure the adaptation and completion of processes and projects.• Oversaw compliance in meeting requirements surrounding SOX, regulations, fraud, and overall enterprise compliance.

Bridgewater, New Jersey

• Reviewed peer and medical director reviews, and independent medical exams.• Reviewed appeals and arbitrations with various attorneys to determine payment.

Bridgewater, Nj

• Investigated eligibility for medical coverage and determined denials of coverage.• Calculated loss wages and essential services coverage and payment.

Bridgewater, Nj

• Validated eligibility, coverage, and payment of injured parties.• Handled inquiries from insureds, attorneys, third party carriers, and medical providers.