 Increased membership sales by 50% – 100% and personal training sales by 25% – 50% each quarter from the previous year through resourceful business relationship development and marketing opportunities. Responsible for direct sales and lead generation through referrals and strategic planning. Coordinated and hosted monthly events, attended outside marketing events, and built relationships with local business and foundations. Forecasted sales trends for each month and implemented an action-oriented production timeline for achieving monthly sales goals. Achieved the most new membership sales and personal training contract total EFT among all locations in the company for multiple months. Maintained and managed the facility’s operational budget. Increased member satisfaction ratings and feedback on Facebook and individual written testimonials to corporate by providing the highest level of customer care through personal actions and relationships, development of trainers and staff and resourceful problem solving. Responsible for hiring, training and scheduling of all facility staff and obtaining and approving new hire paperwork for human resources at the corporate office. Managed, monitored and evaluated employees which included Personal Trainers, Front Desk staff and Assistant Sales Associate.

 Served as project management expert effectively providing administrative, technical, and logical support to the Health Resources and Services Administration Office of Federal Assistance Management.  Managed complex decision-making and production scheduling and coordination for the review process of over $8 billion health care spending.  Implemented operational functions through the modification of key materials, document processing, providing technical support, and ensuring compliance with program policies.  Prescribed management planning objectives, advising senior management on issues affecting functions including the identification of technological system variations needed. Facilitated grant review process with Division of Independent Review Administrators and coordinate the review activities to ensure compliance with review guidelines and ensure all deadlines are met. Provided Review Administrator with edited summary statements and a final review file containing all necessary documents.

 Determined effectiveness of training techniques that met client expectations and budgetary restraints. Appraised, negotiated, and executed completion of sales contracts of horses. Successfully increased client base and retention by professionally optimizing the deliverance of training program, incorporating effective teaching techniques, completing analysis of program content, and modification of materials.

 Achieved Top 10 in membership sales, honored in Presidents Club. Completed self-generated marketing and promotional tactics, leading to membership increases in potential member base. Enhanced membership sales through the effective negotiation of contracts, preparation of professional documents, and efficient tracking of potential customers. Performed pro-active strategies in reaching exemplary customer satisfaction level.

 Remediated management problematic issues using creative and innovative problem solving methods. Increased revenue by 20% by incorporating enhanced business operational methods. Negotiated prices and fees with vendors, reducing business costs by 15%. Attended to every detail of operation including monitoring the health, medical and daily needs of all equines, and efficient maintenance of records, scheduling, and client information. Accomplished growth of clientele through the fostering and nurturing of advanced communication and collaboration skills.

- Performed professional practices as managed day-to-day operations of facility.- Demonstrated effective collaboration with management, providing a quality program that met and exceeded client expectations.- Facilitated a customer experience that projected all program expectations as well as met all safety standards.

- Worked with clients to achieve their health and fitness goals by creating personalized workout plans, tracking progress, and adjusting programs as necessary- Evaluated the effectiveness of fitness program, identified barriers to success, and modified the fitness program to increase results and client retention- Clearly communicated with clients at all times to ensure safety and success, and to provide feedback and motivation