General Manager
Increased membership sales by 50% – 100% and personal training sales by 25% – 50% each quarter from the previous year through resourceful business relationship development and marketing opportunities. Responsible for direct sales and lead generation through referrals and strategic planning. Coordinated and hosted monthly events, attended outside marketing events, and built relationships with local business and foundations. Forecasted sales trends for each month and implemented an action-oriented production timeline for achieving monthly sales goals. Achieved the most new membership sales and personal training contract total EFT among all locations in the company for multiple months. Maintained and managed the facility’s operational budget. Increased member satisfaction ratings and feedback on Facebook and individual written testimonials to corporate by providing the highest level of customer care through personal actions and relationships, development of trainers and staff and resourceful problem solving. Responsible for hiring, training and scheduling of all facility staff and obtaining and approving new hire paperwork for human resources at the corporate office. Managed, monitored and evaluated employees which included Personal Trainers, Front Desk staff and Assistant Sales Associate.