Manage 5 outlets and 70+ employees with an average monthly revenue of $700K within fast casual diningIncrease product availability and lessen out of stocks by generating up to date inventory pars earning the outlet an additional $15K per month in revenueDevelop, introduce and train employees on an in-room ordering option to increase profits and decrease potential lost sales generating an additional 20% increase in total salesResponsible for leading multiple outlets once in a… Show more Manage 5 outlets and 70+ employees with an average monthly revenue of $700K within fast casual diningIncrease product availability and lessen out of stocks by generating up to date inventory pars earning the outlet an additional $15K per month in revenueDevelop, introduce and train employees on an in-room ordering option to increase profits and decrease potential lost sales generating an additional 20% increase in total salesResponsible for leading multiple outlets once in a licensee default into becoming the highest grossing in the MGM Portfolio Review P&L performances to identify areas of opportunity and create cost analysis tools which generate a lean business structure Show less

⁃Created the Starbucks Experience for guests through stellar customer service, promotion of the culture, and maintenance of a clean and comfortable environment⁃Demonstrated leadership through daily operations⁃Managed financial performance such as P&L reports, shrinkage reports, labor and scheduling⁃Maintained high customer satisfaction numbers

⁃Provided quality beverages and food consistently for customers by adhering to standards⁃Maintained a clean and organized workspace⁃Communicated effectively with customers and staff⁃Anticipated customer and store needs by constantly evaluating environment and customers for cues

⁃Demonstrated ability to work speedily and efficiently⁃Upheld quality standards not limited to the quality of products and cleanliness of the store⁃Created the friendliest environment for the guests of the store while assisting with groceries or other duties

⁃Oversaw and created client accounts while maintaining relationships based on trust and reliability⁃Created and developed marketing strategies such as brand development, creative digital, and brand marketing⁃Integrated brand strategies such as SEO, Blog Content Publishing, and Social Media Management⁃Developed clients based on an “Elevating Meaningful Brands” strategy where the clients and products had to have a meaningful stance