Aimee Smith Email & Phone Number

Atlanta, GA, US

Atlanta, Georgia, United States

• Maintained daily communication with six fortune 500 companies located in the US and internationally
• Collected deliverables, needed information, for the configuration of proprietary software and processed purchase orders for both the software and point of sale equipment such as NCR’s CX5 Register; Kitchen Monitoring.
• Organized hundreds of cases and managed files in ServiceNow and MyNCR to facilitate regular reports to internal and external stakeholders

Atlanta, GA

• Supervised a team of six, three located domestically and three internationally
• Led team in their daily responsibilities, including communication with all stakeholders, reporting, and project progress
• Motivated team members to meet monthly metrics. Example: If thirty installs were completed in a month then all associated tasks needed to be closed and the associated case marked as complete
• Utilized QuickBase to track install technician requests, Installer contact information, real-time progress on the day of installation
• Assisted Coordination team members as needed with Purchase Order generation; order processing; return merchandise requests; and communications with customers
• Created and updated documentation for PO Generation, order processing, RMA, and both the new restaurant opening, and tech refresh timelines for the partnership with Inspire Brands (Dunkin Donuts, Baskin Robbins, and.

Atlanta, Georgia, United States

• Worked closely with franchisees from seven different companies. Included both Fortune 500 and Fortune 1000 brands.
• Over the course of four years, I trained eight new team members and updated documentation for all Deployment Coordination processes
• Collected deliverables for configuration of NCR’s propriety Aloha Point of Sale software and for third-party propriety software
• Tracked NCR point of sale equipment; Third-party point of sale equipment; Internal and External menu boards; and
• Utilized transportation websites and professional connections with logistics companies to ensure that equipment was on schedule to arrive at all installing locations both in the US and internationally
• Managed thousands of cases, and files, in ServiceNow and MyNCR to ensure accurate and timely progress updates to internal and external stakeholders

Greater Atlanta Area

• Main point of contact for new and returning customers
• Assisted with locating items, product information, refunds, and replacements for up to 60 customers a day,
• Contributed in the early stages of the AMZL Logistics project starting as the main contact for Rabbit App drivers and documenting updates to local maps to improve GPS for deliveries
• Continued to work with gps, driver, and implementations teams when AMZL Logistics was approved for national roll-out
• Supported the Concessions Team to track lost and stolen orders for customers and monitor for concessions abuses, working with over two-hundred customers during my tenure to refund, replace, or compensate, for lost.

Atlanta, Georgia

• First point of contact for 1,000,000 + Parkmobile, and Click And Park members
• Collected personal and payment information in accordance with the Europe Union’s General Data Protection Regulations, ensuring information stayed secure
• Directed customers to daily parking; assisted with parking payment issues such as sending confirmation of payment to assist with parking violations; and managed refunds for overpayment or unused prepayment parking
• Performed preliminary research on potential event venues and parking structures at multiple US colleges and universities, and concert venues in the Southeast
• Provided specialized service for high end clients, such as VIP parking for Super Bowl 50 at 49er’s Stadium and Chicago Bears Season parking for Soldier Field.