Self-directed and motivated team lead，IT professional, working within a global support team covering 24x7x365 cloud operations with advanced troubleshooting techniques to provide unique solutions to our customers' individual needs at scale. Highly motivated, strongly organised, planning skills and common know how to set priorities. Passionate about learning new technical skills. Native Chinese speaker with advanced level of English is eager to take part in an international environment. A regular attendee at industry and community events.