Guiding York St John in the design and implementation of enterprise Customer Service and engagement capabilities. Providing delivery support, roadmaps and solution architecture knowledge to drive improvements in back-office processes. Helping to target revenue goals of £3m plus in international student recruitment.

Designed the enterprise Data Maturity Strategy to drive data driven decision making, improve data quality, data governance and overall data management and maturity. Phase 1 targeted board scorecard reporting and has resulted in the university being able to evaluate in-year course level performance against external standards frameworks (HESA, OfS, TEF, B3, etc.)Designed target data models and architecture, data visualization standards and data lifecycle management processes to support the rapid inclusion of new data into the target data repository.Upskilled data workers in Scrum / Agile ways of working, Power BI application lifecycle management and data modelling best practiceDesigned Business Processes, gating mechanisms and supporting governance structures.

- Designed Data Strategy to provide BRC with the means to become a truly data driven organisation (including governance, data management, change, onboarding, technology, etc.)- Implemented Entity Stage Framework context framework to help prioritise work in line with strategic objectives- Designed target data models to support cross-system integrated reporting, measures, metrics and KPIs- Designed lightweight Portfolio Management processes using a custom phasing / gating mechanism with the aim of improving the senior management teams PPM maturity, prioritization skills and decision-making capabilities and to simplify executive reporting.- Designed Power Platform and Business Applications strategy to support rapid process improvements- Converted the existing strategic objectives into a deliverable backlog of work and managed the prioritization and planning of this work.- Designed, managed and delivered an Enterprise PPM tool (Microsoft Azure DevOps) using Agile principles and Scrum Kanban boards in TFS to support the PMO function and decision making.- Designed Business Processes, gating mechanisms and supporting governance structures.- Designed and implemented Data Visualizations for Enterprise PPM management, Business Process Management, Volunteer Capacity, Staff Capacity (using Power BI)

• Delivered a new 3 year LMU Data Strategy managed through Microsoft PPM and Azure DevOps. The strategy was designed to help improve decision making capabilities and to simplify HESA Data Futures and other statutory returns. Included roadmaps and backlogs for data governance, data management, technology, continuous improvement and data awareness / upskilling.• Delivered a Meta Data Management database to manage the complex relationships between data entities, systems, services, capabilities and processes, etc.• Delivered a new LMU Enterprise PPM tool (Microsoft PPM) into the Strategic Programmes department, using Agile principles and Scrum Kanban boards in Azure DevOps.• Delivered new Business Processes, gating mechanisms and supporting governance structures.• Delivered Data Visualizations for Enterprise PPM, Meta Data Management, Business Process Management, Process Performance and Business Rules translation (using Power BI)• Delivered project savings of over £400k in unnecessary spend.• Delivered updated Non-functional requirements (NFR) architectural standards for procurement

October 2015 to Mar 2018• Delivered the new Pearson Enterprise PPM tool (Planview Enterprise project with £250k budget) into the Technology and Operations departments, using Agile principles and Scrum Kanban boards in Jira. Achieving 100% project coverage with over £200m of investments within the portfolio• Designed and delivered business processes, gating mechanisms and governance standards including such processes as; Strategic Management and Alignment, Investment Analysis and Prioritisation (ROI, TCO, NPV), Capacity Planning, Portfolio Governance, Process Modelling / Improvement (Strat Plan / Op Plan), Delivery Methodologies (Waterfall / Agile) and Phase Gating, Performance and Maturity, Product Lifecycle, RAID Management, Change Management• Designed and implemented the Data Visualization standards for Enterprise PPM (using Tableau)• Achieved improvements in live data visibility from 1 month to 15 minutes by designing and delivering reporting dashboards (Tableau, PowerBI and PowerPivot) for Business Intelligence to drive top-down investment decisions, budgeting, prioritization and variance analysis as well as track performance measures and KPIs against strategic objectives

June 2013 to October 2015 – QMA Project• Delivered a new global product management platform called QMA (Qualifications Management Application with £18m budget) built using the Microsoft stack (N-Tier application written in .Net 4 with SQL backend, MVC and WCF)• Direct line management of a team of 10 software developers, BA’s, data architects and UI designers• Managed the output of up-to 70 developers – 10 direct reports as part of the System team and indirect reports via each teams lead developer. • Trained product owners and scrum masters on Agile and Scrum delivery• Managed sprints, planning sessions, showcases and retros• Scrum Master role for the systems team using Kanban boards within Microsoft TFS• Managed the backlogs, including creating user stories, mockups, use cases and process documentation• Product owner and Business Analyst for all NFRs including hardware, software, tooling and performance• Managed the stakeholders and the relationship between the product owners and the technology teams and provided guidance and coaching to the product owners on how best to elicit requirements and manage their respective functions backlog.• Achieved improvements in release time from 1 day to 15 minutes by designing and delivering a new SDLC (software development lifecycle) which included; requirements documentation standards, backlog management, scrum process, code quality standards and gating, testing and QA, release management and hotfixes, operations and support.• Defined the overall architectural vision, design and roadmap of the platform (all tiers).• Designed key business processes and supporting data modelsDecember 2011 to June 2015 – Enterprise CRM Project• Designed and delivered the Enterprise CRM solution for Pearson.• Integrated with key external systems including eCommerce, ERP and in-house product management systems• Achieved a successful roll-out to over 1500 users over a 2-year period, on time and on budget.

Progressing from Systems Engineer to Lead Developer to Technical Account Manager, these were customer facing consulting roles providing enterprise CRM systems to a wide range of industries and sectors.• Designed, managed and achieved successful CRM implementations for large organizations including: Field Fisher Waterhouse, CMS’ Cameron McKenna, Sophos, Business Link and many others.• Provided the analysis (requirements and backlog), design (data model, process flows, UI and UX, documentation, BI and MI), implementation (hardware and software setup) and support (performance management, issue resolution) of various CRM implementations

Participated in evaluation, selection, requirement specification, design specificationand implementation of a global CRM (Customer Relationship Management) system called'Pivotal eRelationship'. Obtained extensive training in all aspects of 'PivotaleRelationship' including: installation, administration, design, customising, security,etc.• Pivotal systems running: CMS r4.0, LCS r3.0, WAM r3.1, AA r3.0, SyncStream r3.1 (HTTP),Toolkit r3.1 running SQL 2000 on Windows 2000 Servers• Undertaken customisation requests for Pivotal eRelationship system for 16 months(including SmartPortals, Security, Forms, Active Forms, Tables, Reports (using CrystalReports 8.0), Queries, ActiveX controls / COM Components); Developed and maintained a Visual Basic application used for import / validation ofdata into the 'Pivotal eRelationship' system (using the Pivotal OCX component)• Network administration• Analysis and migration of 70+ users from a shared network to a new standalone network• Design of new standalone network infrastructure including (DHCP, WINS, TCP/IPsubnetting schemas, Printing schemes / zones, Logon scripts (using Kixtart), Backupschemes (using Backup Exec), etc• Design, spec, build, implement and administer a RAS solution using NT Server 4 (ISDN30)• Technical authoring of in-house training manuals• Support 90+ remote users (home visits, training courses, manuals, etc)• Support 250+ office users (located in Royston, Braintree and Dundee)• Provide third line support, training and mentoring for internal I.T. staff• Managed remote access configurations for Global users (via UUNET, using SecureID accesstokens and PKI Certificates) using a VPN solution (Virtual Private Networking

Intranet Implementation Co-ordinator• Undertake feasibility study to implement Intranet access to 15 schools in the Southwarkarea• Assess client requirements and recommend solution provider based on a fixed budget• Make presentation and obtain recommendation approval from the EAZ Steering Group• Provide IT support to the 15 schools• Manage upgrade path of the schools (design and installation of network, installation ofISDN lines, upgrading of PC's, etc)• Arrange for location and management of Intranet Web pages (Housed at SouthwarkCollege). Network design and implementation was required at the college in order tofacilitate the new servers (this included IP addressing schemes, routing, hubs, etc

Y2K Test Planning / Scripting• Y2K test scheduling analysis of mainframe based policy management applications (detailson request)• Production and maintenance of test scripts for Y2K testing (details on request

Y2K Test Management• Y2K analysis of in-house underwriting application (thin client application runningunder 95 and NT)• Production and maintenance of test scripts for Y2K testing• Report writing and conclusions of Y2K analysis and testing to comply with companydocumentation standards for internal audit

Authoring and management of Test Scripts for Alpha, Beta and Final phases of thecurrent product suite• Testing / test management of product suites in Windows 95/98, Windows NT 4.0Workstation / Server, Windows NT 3.51 Workstation / Server, Novell NetWare 3.12 and 4.11• Installation and configuration of test environments (NT Servers, NetWare Servers 3.12and 4.11, Internet Information Server (for HTTP and FTP local Intranet access), POP3 mailserver and Newsgroups

• NetWare Administration• Design and test application server environment using NT Server 4.0, including TCP/IPconfiguration issues, DHCP, WINS, DNS, etc• Design and test integration of NT administrative tasks into the Novell NetWare NDSSchema using “Novell NetWare Administrator for NT v2.0c”.• Migration of users from old NetWare 3.1x servers to the NetWare 4.11 NDS servers.• Other administrative tasks.

• Operating environments included: NT 3.51 Server, NT 4.0 Server / Workstation, NovellNetWare 3.x and 4.11, Windows 95, Windows 3.11• Software supported: Lotus Notes Release 4.5 (and Notes Mail), Office Professional (4.3,95 & 97 versions), Thin Client servers and workstations, etc; Management and configuration of 21,000 IP hosts throughout the UK, sub-netted acrossapproximately 300 sites using mostly Cisco routers• Manage 8 contractors and arrange / troubleshoot network installations• Network design, recommendations and presentation to Managers / board (networks based ona fixed budget with distinct customer functionality requirements)• Design, configuration and implementation of DHCP servers for remote site access• Design, configuration and implementation of Head Office DHCP solution• General NDS network administration tasks i.e. object maintenance, containers, users,etc• Designed, wrote and implemented TCP/IP remote management software using Visual Basicversion 4.0• Responsible for providing IT support to board of Directors (based in London)• Technical authoring of in-house Desktop support procedures

Drainage management company, based at Head Office in St. Albans• Managing a Novell NetWare 3.12 server with 30+ users and an NT 3.51 server with 25+users• Drainage analysis of existing sewerage systems using simulated rainfall events andcomputerised models generated using industry standard applications (details upon request)• Software testing• Technical authoring of in-house software manuals

Technical employment agency. Based at Head Office in Baldock• Database management and inventory of all skill sets for both incoming and outgoing CV's• General correspondence / administrative duties