Airel Joy Espique Email & Phone Number

National Capital Region, Philippines

•Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc.•Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews.•Sets up interviews between candidates and hiring managers.•Is involved in recruiting passive candidates, through phone calls, emails, and general relationship-building.•Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

National Capital Region, Philippines

Troubleshoot PC/e-mail/modem/home networking problems and escalates advanced troubleshooting problems to technical support group when appropriate.Installed software programs and troubleshoots operating systems, software and hardware.Maintained accurate problem call tracking in help desk ticketing system.Provide a full range of customer service for Comcast high speed internet product in a prompt, efficient and professional manner.Resolved product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.