In my new role as Sr. CX Practice Director, I will be helping Accelalpha expand into new areas and build new CX capabilities.

In my role as CX Alliances I worked closely with Oracle's Global Systems Integration (GSI) Partners including KPMG, IBM, Wipro and Capgemini. Having been in the Oracle CX partner community for over 15 years I found it an easy transition from my SI days into this role. I also took on a new role as Sr. Director on the Private Equity team working closely with our key Private Equity partners including Goldman Sachs Asset Management, Bain Capital, Cerberus, AEA Investors, Silver Lake and Centerbridge Partners. As Sr. Director of Private Equity, I nurtured the relationship with our PE partners and helped source several deals from among their portfolio of companies. I worked with an amazing team and was very fortunate to have the best sellers in the industry to support them by working with our PE partners to understand their portco's needs.

At the start of 2021 I accepted a new position to lead the Western US team in the Capgemini Oracle North America Practice. My duties were primarily to make sure all our people in my geography are full-time on projects and help them manage their careers. This new role of People Unit Leader is part of Capgemini's new Elevate geo-focused model in which I was on the rollout and go-live team.I had the distinction of leading this amazing team of highly skilled Oracle consultants across, CX, HCM, Finance, Supply Chain, NetSuite, Oracle Technologists and more.

I have been managing the Oracle CX Cloud team at Capgemini since the start of 2018 and I must say this group has been amazing! We've worked hard across accounts in several industries including healthcare, manufacturing, high tech, telecom, services and more. We have very knowledgeable consultants on our staff and we follow Capgemini's CloudNow implementation methodology. I also brought in new business and worked closely with Oracle to acquire new customers.In this role, I have been and am a deal-maker, people manager, project lead, CX architect, trainer/trainee, change management agent, solution builder, thought leader and much more. Everyday in my role at Capgemini, I found new and challenging opportunities and I thoroughly enjoyed leading our Oracle CX team.

Christian has over 20-years of experience marketing and selling high-tech products. He has been in the CRM world for over 15 years as a sales and marketing user, CRM administrator, consultant, architect and account manager. He has worked for large and small companies in critical business roles and is now managing the Oracle Customer Experience practice.

Accelas Solutions implements Oracle CX (CRM) products specializing in Oracle CX. We combine business, functional and technical experts to design, configure, build and support Oracle CX solutions that work the way our clients work.Oracle Sales Cloud explodes the traditional ways which businesses manage their sales organizations and Accelas Solutions has proven the value of this solution. As Vice President of Sales & Marketing Accelas Solutions has grown to become one of Oracle's top Oracle Sales Cloud partners.Achievements- Grew business from the beginning by 50-percent for 4 years.- Implemented Oracle Sales Cloud for 30+ medium-sized businesses in a variety of industries including: Manufacturing, Electronics/High Tech, Engineering & Construction, Distribution, Insurance, Real Estate, Ag Business, Chemical, Automotive OEM- Developed third-party partnerships with ancillary Oracle partners to deliver full Oracle-only solutions including ERP, and Service Cloud partnerships- Worked with mid-level to executive-level management at each client to manage projects, expectations, and communication with their user-community- Managed cross-functional teams (both technical and functional) to deliver projects on-time, on-budget and on-quality- Implemented project management system to manage consultants time, hours, availability and tasks. Used PM system to manage risks, issue-tracking and project notes.- Implemented customer account management program which included extended support and managed services offerings including a built-in help desk, an inbound contact center- Wrote and write all content for the company Web site (www.accelas.net) including brochures, white papers, press releases, email blast content, etc.- Wrote over 200 statements of work based for many industries within which were a unique project scope for each SOW. Gathered requirements for each project scope and worked internally to vet each SOW.

- Onsite client CRM implementation consultant for the Oracle CRM On Demand solution- Perform CRM Discovery for clients to understand requirements- Develop requirements for clients- Develop functional specifications for field-level, workflow assignment rules, custom object configurations- Implement and configure Oracle CRM On Demand on behalf of the client-based on requirements and functional specifications

Partnership role: Developed partnership program to sell insider threat solution through partners to increase commercial business. Managed recruiting of domestic and international partners, partnership events, supporting partners through new collateral and product training, providing to partners access to different resources within Raytheon and partner lead registration. Voice of the partner and their customers, different concerns and feedback about the product, the partnership program and the company.International Partnerships: Developed international partnership program for insider threat solution. Worked closely with international contracts and legal team as well as country managers to develop the proper business processes (FCPA and EAR export regulations) for fully vetting partners. Developed work instructions. Worked with in-country managers to qualify new potential partners and register existing Raytheon representatives to represent insider threat solution. Trained international partners on required processes for doing business and on insider threat solution. Recruited international partners.Partnership Sales: Managed partner-generated lead and opportunity flow. Trained partner’s sales teams on insider threat solution, connected them with Raytheon business development teams, and managed partner follow-up and assisted in achieving revenue goals. Assisted with and managed proposals and estimates.Marketing Support Role: Worked with marketing team to establish lead-generation programs. Developed and contributed significant feedback to new product and market positioning collateral and white papers. Managed contact database and worked closely with marketing to plan and organize regional seminars. Received an average of 50-percent plus attendance rate from original RSVP list.Administrative Duties: Managed CRM tool Salesforce.com as system admin. Developed workflows, sales processes for field sales team and forecast reports. Customized fields and views.

Role: Discovered, qualified, reached out to, and followed-up on new sales opportunities into Fortune 500 companies. Developed interest in Raytheon Oakley’s Insider Threat Protection suite of products to enable companies to protect their sensitive data, monitor employees and enforce corporate policies. Showed value of Raytheon Oakley’s solutions, sold complex data protection capabilities and facilitated discussions with qualified sales opportunities and the local field sales representative to close new business.Organizations connected: Engaged with many of the Fortune 500 including: WW Grainger, Mutual of Omaha, Verizon Communications, Wells Fargo, Motorola, San Disk, Starbucks Coffee, Maxim Semiconductor, Amgen, Electronic Arts, Brinks Home Security, Valmont Industries, BEA and several others.Sales administrative duties: Managed sales automation and opportunity management system (Salesforce.com) as system administrator. Tracked opportunities for sales management, developed business development processes, provided support and resolved concerns and trained users how to use the system. Managed the marketing processes including events, seminars and speaking engagements. Created opportunity reports and worked with management on forecasting.

• Role: Discovered, qualified, followed-up on in-bound leads and cold-called into new sales opportunities. Developed interest in KNOVA’s Service Resolution Management applications for customer support contact centers, helpdesks and for Web self-service. Illustrated value of KNOVA’s SRM solution and sold complex knowledge management capabilities primarily to customer support teams.• Quantity of leads worked: Contacted over 9,000 individuals from over 4,000 companies in my territory, connected with more than 700 individuals and from that developed 30 qualified sales opportunities (QSO) which resulted in the closing of over $250,000 in new business with more deals currently being completed.• Organizations worked with: Turned over QSOs with the following well-known companies: Intel, Kodak Health Group, ConocoPhillips, Wells Fargo, Halliburton, Alliance Bernstein, Level 3 Communications, Starbucks Coffee, EchoStar, Husky Energy, Sony Electronics, Fortinet, Countrywide and many others.

-Work with existing SafeHarbor clients and prospect and close deals within a geographic territory. Responsible for overall account management including customer satisfaction and internal customer growth. Work in a consultative selling environment with high-level decision-makers.-Developed marketing collateral and provide insightful feedback to align ongoing efforts to with messaging strategy.

* Business development: Called on more than 150 enterprise software vendors in the CRM, eCRM, Business Intelligence and Web Self-Service markets to Set up more than 100 briefings with software vendors and submitted more than 75 proposals for new business.* Management Consulting: Participate in delivering management and marketing consulting services including recommendations on future strategies, market research and lead-generation activities. Some highlights include:--Research over 250 companies for several merger and acquisition projects acting as a technical advisor in the process--Written and contributed to multiple white papers and Webinar content on the Self-Service market and opportunity--Participate in recommending strategic marketing strategies for several software vendors and end-user companies--Conduct competitive analysis for multiple companies researching more than 250 vendors--Produce market research reports and indexes on the Web self-service industry

Take leads and turn them into opportunities from conception to closing a deal. Communicate high value of working with outside agency. Enable clients to accomplish their goals and objectives through Convergencies' services.

* Competitive analysis: Developed and implemented the Jeeves Solutions Competitive Program, researching and writing more than 10 competitive briefs. Provided insight into competitive landscape and market conditions for Jeeves Executives to understand the market and drive strategy. Held competitive sales trainings presenting in-depth detail about the Web self-service market.* Sales Support: Provided ongoing competitive support to sales representatives through weekly interviews communicating sales' needs to marketing.* Product Marketing: Wrote more than 6 pieces of marketing collateral about new versions of Jeeves Solution's products including Web content, data sheets and white papers.

* Partnership Management: Managed relationship with five Interwoven technology partners including BEA Systems, IBM, iPlanet, Blue Martini Software and GlobalSight. Created partnership objectives with each partner and determined high priority activities.* Sales Communications: Promoted partnership marketing to Interwoven sales of more than 300 sales reps and partner sales force of over 2,000 reps. Conducted trainings enabling partners and Interwoven sales reps to understand and sell integration package.* Product Launch Role: Launched Interwoven and partner integration products including OEM content management products. Managed product launch process acting as liaison with partner organization to assure all deliverables were completed on time.* Marketing Communications Role: Interacted with all areas of marketing including marcom, Web team, public relations, field marketing and events to communicate new product and program information along with partnership value propositions.

* Created Content Normalization Program as part of overall e-Publishing initiative to standardize more than 500 different information concepts (information types) and help improve customer satisfaction with Cisco's technical documentation and marketing collateral.* Conducted internal and external focus group tests to determine Cisco's top 500 information types for technical documentation and marketing collateral.* Identified and documented 500+ customer-required information types to determine the appropriate level of granularity and where to apply metadata. Delivered 500+ information objects to Cisco.com's dynamic content engine.* Developed a content reuse tool for Cisco's product repair teams which leveraged the content reusability model. Able to save Cisco more than $8 million yearly by reusing existing content and in resource savings.