Aish Setia Email & Phone Number

Vancouver, British Columbia, Canada

Montreal, Quebec, Canada

Canada

• Resolve customer inquiries and used great problem solving skills to ensure customer satisfaction. • Provide customers with Tier 1 Technical support performing troubleshooting techniques. • Proven experience in providing customer support with proper ticketing for each call.• Escalate issues to upper management while maintaining positive rapport with customers.• Perform other related duties and assignments as required and as assigned by supervisor.

Canada

• Responsible for design and development of the web pages from mock- ups.• Designed the front- end applications, user interactive (UI) web pages using web technologies like HTML5 and CSS3, Responsive Web Design and Bootstrap.• Implementation of web services and added new functionality in web services as per the application requirements. • Used AJAX, JSON and jQuery to send request to the server to check the functionality of the website and to interact with server for information.• Responsible for the development of re-usable services, user interfaces, unit testing, and code reviews

Montreal, Canada Area

• Created Centralized Dashboard website for internal Bell Employees that monitor applications at Backend using tools like Dynatrace, Gomez and Omniture.• Developed the webpages using HTML5, CSS3, jQuery, Javascript , PHP, Ajax.• Performed web optimization on websites and web services for improved functionality over cross browsers and platforms.• Research and extract data from Database using SQL queries and prepare report for dashboard.• Presented business case of Big Data and Artificial Intelligence to describe different ways Bell can make use of AI and Machine Learning concepts in work environment.