Aish Setia Email & Phone Number

Vancouver, British Columbia, Canada

Montreal, Quebec, Canada

Canada

• Resolve customer inquiries and used great problem solving skills to ensure customer satisfaction.
• Provide customers with Tier 1 Technical support performing troubleshooting techniques.
• Proven experience in providing customer support with proper ticketing for each call.
• Escalate issues to upper management while maintaining positive rapport with customers.
• Perform other related duties and assignments as required and as assigned by supervisor.

Canada

• Responsible for design and development of the web pages from mock- ups.
• Designed the front- end applications, user interactive (UI) web pages using web technologies like HTML5 and CSS3, Responsive Web Design and Bootstrap.
• Implementation of web services and added new functionality in web services as per the application requirements.
• Used AJAX, JSON and jQuery to send request to the server to check the functionality of the website and to interact with server for information.
• Responsible for the development of re-usable services, user interfaces, unit testing, and code reviews

Montreal, Canada Area

• Created Centralized Dashboard website for internal Bell Employees that monitor applications at Backend using tools like Dynatrace, Gomez and Omniture.
• Developed the webpages using HTML5, CSS3, jQuery, Javascript, PHP, Ajax.
• Performed web optimization on websites and web services for improved functionality over cross browsers and platforms.
• Research and extract data from Database using SQL queries and prepare report for dashboard.
• Presented business case of Big Data and Artificial Intelligence to describe different ways Bell can make use of AI and Machine Learning concepts in work environment.