Aisha Brown Email & Phone Number

Maintain accurate scheduling for over 20 United Healthcare clients per day utilizing the Maestro CRM system by communicating with clients and coordinating various rideshare and SafeRide Health transportation services as well as assist with Medicare and Medicaid needs.Enhance customer satisfaction and repeat business by effectively building rapport with customers from various cultural and economic backgrounds.Maintain efficiency by consistently logging, modifying, and updating data for over 100 clients per week in Maestro CRM while adhering to strict HIPAA confidentiality medical privacy standards.

Communicated account information to Health and Human Services clientsLocated, reviewed, and resolved client issues with their benefit accountsResolved customer inquiries, concerns, and complaints promptly and effectivelyAssured high customer satisfaction by providing prompt, knowledgeable service and taking extra steps to ensure excellent customer experience

Harlingen, Texas, United States

Handled T-Mobile outbound sales through phone calls and chatDemonstrated sales skills by promoting additional products/services during customer interactionsParticipated in quality assurance programs to continuously improve service deliveryEnsured adherence to company policies and industry regulations

Helped increase revenue by 20% annually and fleet size by 16% by tracking the incoming and outgoing vehicles, as well as providing exceptional customer serviceIncreases overall customer satisfaction through excellent customer serviceAddressed operational challenges promptly and implemented solutions to improve efficiencyResolved customer complaints and concerns in a timely and satisfactory manner

Contributed to the production of labels, usually around 4000+ a roll for packagingDemonstrated meticulous attention to detail in maintaining a well-organized and clean work stationIdentified and rectified defects promptly, ensuring that products met or exceeded quality standardsDeliver high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing all clerical functions.

Cincinnati, Ohio, United States

Prepare necessary paperwork for customer apparelOrganized and stocked incoming orders while making sure all items were receivedPerformed the responsibilities associated with keyholder duties at a dry cleaning establishment, including managing access to premises, ensuring security protocols, and overseeing key operational tasksOrganized and prioritized orders based on specific cleaning requirements and customer preferences