Aisha Murray Email and Phone Number

Family business, IT support one day a week or more when needed

Consulting for FC Capital/Finstro West Perth at FC Capital Kings Park, Western Australia, Australiahttps://www.finstro.com.au/perth/

- IT Support of Backups, Security and Virus software- Office 365 and Exchange Administration - Social Media Marketing- Website Maintenance- Brand development, web site traffic growth, advertising revenue. - Strategic Consulting, including business plan & marketing strategy development.- Office Administration Support- Accounts Administration

• Management and administration of MCFC website and Facebook pages• MCFC uses an open sourced Content Management System called Joomla • Responsible for the backups of the website and administration of internal e-mail addresses. • Co-ordination and liaise various volunteers at the club to make sure that all content is constantly kept up to date whilst ensuring that all updates and submissions are in line with MCFC website policy and procedures.• http://www.melvillecityfc.com.au and http://www.facebook.com/MelvilleCityFC

• Manage IT operations and provide support of all business hardware and software• Ensure IT operations aligns with business processes, tactical planning, and strategic vision.• Update and data entry into bespoke CRM database• Organise and maintain bespoke website management software• Manage company marketing strategies• Project planning and negotiating the allocation of 3rd party resources• Responsible for maintaining and updating the company’s website & social media.• Attending networking events and promoting the company• Involved in producing and publishing online marketing material.• Manage the development, and support of LHR MARINE website http://www.lhrmarine.com/ • Plan and Co-ordinate PR events and trade shows• Oversee and administer vendor, outsourcer, consultant contracts and service agreements.• Installing and configuring computer systems and servers• Resolving all IT related issues including hardware fixes• Testing/Evaluating new technology• IT training to all staff on bespoke applications• Report and maintain regular communications with the LHR Marine’s executives.

• Training and Supervising the operation of helpdesk services for MEDIT• Administration of the Microsoft Exchange server • Providing support and training to end users on software and hardware issues• Installing and configuring computer systems• Taking responsibility for the computer network. • Questioning clients patiently about a problem to understand the solution responding within agreed time limits to call-out • Resolving all IT related issues • Accepting responsibility for the quality of repair work.• Testing/Evaluating new technology

• To ensure that the problem, change and request processes and procedures, including the inventory and procurement functions, are effectively and consistently deployed to maximum benefit.• Continually evaluate operational service performance and customer requirements ensuring appropriate changes are made to meet demand.• Budget/Cost management for section to deliver best service at least cost.• Plan, manage and co-ordinate operational activities of site based staff and conduct weekly team meetings.• Ensure staff development is in line with job requirements promoting multi-discipline working.• Responsible for accuracy and authorisation and timeliness of all administration tasks such as expenses and time writing etc.• Produce weekly operations report.• Provide continual feedback to Site services manager on all issues pertaining to service delivery• Provide consultative advice and support to project group when delivering to Enterprise Oil.• Ensure that Operations procedures are and acted on in line with 3rd party company policy and strategy.

As Service Centre Manager I was responsible for the important strategic change for the IT department. I was given the opportunity to plan and implement the Information services Helpdesk into a fully functioning Service Centre. Responsible for management of a Service Centre delivering the following services.• All 1st, 2nd and 3rd Line IT Support Services account administration, Remote desktop applications support, Problem management, Hardware & Software procurement / deployment.• Local Desk side Service support to 2 UK and 4 offshore installations• Reactive problem management and proactive problem analysis.• Reporting – service and problem status reporting to account managers. • Change co-ordination – scheduling of downtime directly with the business. • Inter departmental and internal IS monthly meetings.• Staff scheduling – for training, holidays & general support.• Central escalation point for all IS issues • Responsible for the provision of Problem Management and Procurement Services.• Liaising with all IS sections to achieve satisfactory resolutions• Service level reporting (generating bespoke SQL reports)• Raising procurement orders• Invoice matching • Attend quarterly procurement meetings