Drove sales performance and ensured exceptional customer service through hands-on leadership.Led a team of up to 4 dedicated sales associates, overseeing all aspects of store operations including inventory management, product presentation, cash handling, and adherence to company policies.Focused on fostering a positive team dynamic to empower each member to excel, from recruitment and training to scheduling and ongoing support.Implemented strategic promotions and marketing initiatives, leveraging sales metrics and analysis to identify growth opportunities and drive increased store traffic.Recognized for exceeding sales targets and contributing directly to the store's success and profitability.Conducted regular performance evaluations and provided constructive feedback to team members, resulting in a improvement in overall sales productivity.Collaborated with regional sales managers to develop and execute effective sales strategies, resulting in a increase in year-over-year revenue for the store.

Delivered exemplary customer support and assistance, handling inquiries, resolving issues, and providing solutions promptly via phone, email, and chat platforms.Managed customer complaints effectively, ensuring satisfaction and retention while processing orders, returns, and providing accurate product/service information.Collaborated with team members and supervisors to uphold company policies and procedures, maintaining service excellence and achieving performance targets.Independently managed tasks while contributing to team success, demonstrating strong communication and problem-solving skills in a remote work environment.Utilized CRM software to maintain detailed records of customer interactions, feedback, and resolutions, improving response times and service quality.Participated in regular training sessions to stay updated on product knowledge, customer service strategies, and company policies, enhancing overall service delivery and customer satisfaction.