Aisha Jones Email & Phone Number

Austin, Texas, United States

-Direct project resources to complete tasks in a timely manner-Lead and manage a group of project managers to deliver quality software deployments-Work closely with the stakeholders and team to problem solve issues that arise throughout the project-Track status and provide updates in relation to overall implementation process-Work with clients to troubleshoot and resolve issues that arise during the implementation

Austin, Texas Area

-Lead and manage multiple client projects to ensure the scope of services outlined is realized-Provide direct oversight to conduct and mentor project team for agile delivery and execution-Devise and execute the client and internal program communication workstream ensuring kickoff to close documentation is executed and disseminated-Negotiate, manage, and define client expectations, scope of work and change orders as needed to ensure scope adherence

Austin, Texas Area

-Successfully managed a project portfolio valued at 3 million dollars, consistently delivering projects on time and within budget.-Developed and implemented a project governance framework, improving project oversight and accountability.-Collaborated with C-suite executives to align project initiatives with organizational goals and priorities.-Provide onsite and remote employee leadership for project and departmental execution teams by developing and motivating teams to meet project and organizational goals and metrics, adhering to responsibilities and project milestones.

-Implement process improvement protocol, design work flows and procedures for inter/intra-departmental procedures, demonstrating strong team building and cohesion to work with other departments to achieve results and integrate across business platforms-Create and maintain process, marketing and training documentation for internal and external customers-Serve as backup to Director on escalation calls and assist Mobile Director as needed-Train, develop and hold accountable other team members to Austin Mobile Implementation PM standards where needed and requested

Austin, Texas Area

-Implement compliance procedures to mitigate security risks in regards to: Carrier Letter of Authorization (LOAs), portal access and Authorized Order Placer (AOP)/Single Point of Contact (SPOC) access and support SSAE16 initiatives for department-Implement out of the box solutions for accounts that have no precedent process-Serve as point of knowledge, training, assistance and support for all Implementation PMs regardless of Region or department-Serve as a subject matter expert on implementation procedures for sales and sales support and new product development/deployment-Serve as Senior Consultant on challenging accounts either in combination with junior PMs or as a retention strategy to take over troubled/dissatisfied accounts to complete go live schedule by generating creative solutions; translating concepts and information and feedback to modify designs; applying design principles with attention to detail for improved customer satisfaction and retention

Austin, Texas Area

-Welcome and Onboarding of new customers into Project Management Methodology-Execution of services according to SOW-Implementation of managed service offerings via discovery/definition of customer requirements with 3-4 month timeframe from kickoff to full deployment-Facilitation of implementation acceptance by client-Responsible for as many as six major accounts at a time-Devise, manage and account for scope management, risk management and communication both with the client functional area contact and with executive sponsors

-Spearhead the implementation of new technology for existing Healthcare customer insuring that all areas of implementation such as Telephony, IVR, scripting, and Systems were on time, on budget and to specification for Fall launch of campaign for agent support.-Implement vendor software within corporate infrastructure for Global initiative ensuring integration internally among departments such as WorkForce Management, Quality, Training, IT services, Telephony, Operations and key executive stakeholders for call centers across 4 locations and 100+ lines of business.-Implement call center in company location ensuring all processes are documented and adhered to and that key deliverables are executed-Successful performance of the implementation will be measured on achieving aggressive customer satisfaction scores and commendations from the customers regarding rep satisfaction

- Spearhead the implementation of new projects and accounts as well as the ongoing management of existing accounts- Proficiencies include data gathering for discovery phase, creation of written technical specification documents for outbound lead management systems both internal proprietary and 3rd party integration, to document lead referral process and logic via customized databases, daily and order entry fulfillment as a response to lead acquisition, creation and implementation of scripts for inbound, outbound, web form responses as well as event registration

- Initiated department meeting to ensure continued agent support during reorganization for 40+ agents- Executed most efficient program for outbound lead generation for manufacturing customer- Championed 45 to 50 leads per week with overall margins of 47%- Improved do not solicit data export process by 50% via the implementation of improved data export process and creation of new training module- Devised lead routing logic to increase accuracy of automated lead process to 99.6% accuracy rate via lead logic table and validation process

- Managed of portfolio of $1.5 million in annual revenue- Managed multiple types of direct marketing programs including direct mail, email campaigns, web interfaces, database deployment, list rentals, seminars and sales lead management systems- Responsibilities included financial, problem resolution, and custome relationship management

Bachelor Of Arts, Psychology

Bachelor Of Arts (B.A.), French Studies

Activities and Societies: Zeta Phi Beta