•Facilitate problem-solving on product and data issues and use CAPA methodology toensure content quality is improved.•To communicate effectively and professionally with publishers.•Be responsible for the customer issues/escalations and develop action plans to addressthem.•Work cross-functionally to drive ongoing improvements to the speed and accuracywith which content is delivered to Clarivate products.•Perform analysis of Books and Conferences.•Partner with… Show more •Facilitate problem-solving on product and data issues and use CAPA methodology toensure content quality is improved.•To communicate effectively and professionally with publishers.•Be responsible for the customer issues/escalations and develop action plans to addressthem.•Work cross-functionally to drive ongoing improvements to the speed and accuracywith which content is delivered to Clarivate products.•Perform analysis of Books and Conferences.•Partner with operational teams to deliver process improvement initiatives through thesharing of best practices across different ingest groups•Work in collaboration with Technology and Content teams in drafting requirementsfor enhancements, testing the development for release to production.•To onboard the new journals in the product (Web of Science). Show less