•Training and development  Create, update and execute modules for Clinic Managers and Client coordinators who serve as front desk staff in Kaya Clinics.  Develop a robust 30 day induction training module for Clinic Managers and Client Coordinators.  Ensure timely release of people into the system  Ensure and track performance of trainees after release to the centers.  Execute training for new launches of products, services, and processes pan India.  Operational training: - Liaison with relevant departments to create or customize modules as per Kaya’s requirement - Execute process training and ensure adherence through certifications  Behavioral skills training: - Create and execute modules to develop skills like leadership, team management etc - Make the modules more Kaya specific to ensure learning  Technical training: - Train the staff on offering available at Kaya.  Service Quality: - Drive and train the staff on Service Quality parameters  Audits: - Carry out audits to ensure adherence of standards - Providing feedback and checking for improvement•Employee Engagement  Planning and execution of various activities to ensure employee engagement.  Liaisoning between employees & management to increase retention•Creation of Accreditation standards for Wellness sector  Create standards to be followed by wellness sectors to improve efficacy and customer service.