Aishwarya Krishnan Email & Phone Number

Gurugram, Haryana, India

Pune, Maharashtra, India

■ Orchestrated the management of priority client accounts with a recurring subscription revenue of 1 Million USD, pioneering the development and implementation of SLAs/KPIs to assess process health and elevate service delivery■ Actively engaged with senior client leadership to deeply understand their needs, effectively addressing pain points and tailoring solutions to their requirements, while demonstrating industry and account knowledge through work outputs and internal client interactions■ Led the development and execution of client relationship strategies while overseeing account strategy, operational model development, and supporting annual account planning processes■ Drove significant value and outcomes, influencing product portfolio decisions, boosting adoption rates, fostering customer advocacy, and optimizing revenue management■ Proven expertise in delivering strategic insights, managing end-to-end projects, and contributing to the growth of key client accounts■ Successfully managed project pipelines, communicated effectively with stakeholders, and prioritized project tasks for timely delivery, ensuring projects meet quality standards and address client operational needs■ Established trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors■ Ensuring accurate data logging of account details to facilitate informed decision-making; developed templates and processes for deliverables, prepared process documents, and training modules for junior team members■ Collaborated with internal teams to deliver account support services and expand service footprints■ Various Ad-hoc tasks concerning upcoming account contracts, conducting account health check-ups, and performing CRM clean-up, thereby, enhancing sales enablement and overall operational efficiency

Gurugram, Haryana, India

Managed the documentation of client requirements and orchestrated workflows, providing comprehensive process training for a team of 6 analysts◼ Developed and meticulously tracked KPIs, delivering insightful reports on team and agent performance to drive enhancements and bridge process gaps effectively◼ Achieved a 100% accuracy rate in reporting while ensuring zero SLA breaches, ensured seamless operations, and heightened customer satisfaction◼ Handled business incidents, requests, changes, & escalations, leading to improved customer experience◼ Aligned 4 agents with their home purchasing objectives, maintaining compliance with licensing requirements and overseeing member logins◼ Facilitated the onboarding and training of new agents, managing agent schedules, home viewings, and supporting open houses and client property visits◼ Provided comprehensive support to in-house agents and POD Managers, effectively resolving queries, and maintaining robust communication channels with clients and seller agents

New Delhi Area, India

▪ Led 34 Sales Officers, managing 300+ accounts in Delhi/NCR, securing 1200+cases monthly, reducing delinquency rates▪ Expanded distribution, enhanced customer service, and exceeded sales goalsthrough strategic planning with partners

Hyderabad Area, India

· Engaged in carrying out sales, promotion activities and relationship activities while evaluating competitor’s market movements · Performed competitive analysis and market research towards devising new and improved visibility strategies· Assisted in enriching customer’s / target audience experience by conducting several customer satisfaction surveys for RTD and by acknowledging and considering their feedback· Demonstrated a presentation showing product specifications to influence the customers and meet their requirement areas· Developed business reports for clients to inform them about new developments in the company’s products

Pgdm, Business Administration And Management, General

Dual Majors in Marketing and Data Analytics

B.A. Honours, Sociology

Aisse : (Class 12) Central Board Of Secondary Education, 91.4%

Aisse: (Class 10) Central Board Of Secondary Education, 8.8 Cgpa