Customer Success Manager
California, United States
Responsibilities: 📌 Serving as the dedicated relationship owner.📌 Accountable for accounts accumulating to 2.5M ARR across 6 months📌 Forecasting high-risk accounts and implementing risk management practices.📌 Above 100% completion of setting expectations for the CSM role.📈 Identify and create strategic assets that focus on client retention, account growth, excellent customer service experiences, and superior operational success.📌 Handle a high volume of email, chat, and phone conversations for more than 70 accounts.📌 Creating value for our product & ensuring higher usage of it.📌 Conduct executive, quarterly, and annual business reviews (QBR & EBR) for each client.📌 Complete lifecycle management of a customer and renewals management.📌 Liaison for the customer and letsremotify departments like Support, Tier 1, Tier 2, Tier 3, Professional Services, Legal, Development, Sales, Media & others.📌 Regularly evaluate the quality of product offerings and services, while implementing efficiencies that support, improve, and streamline workflows that ensure customer satisfaction.