As a Business Analyst at Addo.AI, I support the pre-sales process as a key member of the sales team. My role involves analyzing client requirements, developing tailored AI solutions, and creating compelling proposals that drive business growth.

Responsibilities: 📌 Serving as the dedicated relationship owner.📌 Accountable for accounts accumulating to 2.5M ARR across 6 months📌 Forecasting high-risk accounts and implementing risk management practices.📌 Above 100% completion of setting expectations for the CSM role.📈 Identify and create strategic assets that focus on client retention, account growth, excellent customer service experiences, and superior operational success.📌 Handle a high volume of email, chat, and phone conversations for more than 70 accounts.📌 Creating value for our product & ensuring higher usage of it.📌 Conduct executive, quarterly, and annual business reviews (QBR & EBR) for each client.📌 Complete lifecycle management of a customer and renewals management.📌 Liaison for the customer and letsremotify departments like Support, Tier 1, Tier 2, Tier 3, Professional Services, Legal, Development, Sales, Media & others.📌 Regularly evaluate the quality of product offerings and services, while implementing efficiencies that support, improve, and streamline workflows that ensure customer satisfaction.

🎯 Conducting content audits to assess current content performance and identifying gaps🎯 Analysing competitors’ sites to establish what is working well from a content perspective🎯 Developing insight-led content strategies that support client’s objectives🎯 Preparing and presenting PowerPoint presentations on the content audit results/content strategy to clients🎯 Liaising with the content, UX, client services, and other internal teams to ensure strategy alignment🎯 Reviewing keyword research, and where necessary feeding back or making changes to ensure this is comprehensive and the client has a ‘right to rank’🎯 Conducting SERP analysis to identify changes/features that should be considered as part of the content strategy🎯 Using in-house tools, as well as third-party tools such as Ahrefs and SEMRush to inform recommendations🎯 Analysing performance data in Google Analytics or Adobe Analytics to establish effectiveness of content recommendations🎯 Effectively manage time to ensure deadlines are met🎯 Keeping on top of the latest developments and changes in SEO, specifically updates that impact content🎯 Contributing to team meetings by sharing updates, knowledge, and best practice🎯 Supporting the SEO Content Exec with their development🎯 Any other duties as deemed fit by the business

Working with a marketing team and my responsibilities are to plan or strategize the whole content for the month that includes Onsite blogs for 9 different verticals, social media posts, Landing pages content, Business proposals, Presentations, Video scripts, Copy Writing, and Captions.Duties• Managing Content Department with multiple writers, SEO and Design Team• Plan and Strategize Content for the blogs, social media, landing pages, revamping, press releases, company campaigns, events, brochures, banners, posters, etc.• Plan modern techniques of writing with the use of technical tools and strategies• Keyword extraction with the help of the SEO team• Plan Social Media Posts design with the help of the Design team• Weekly meeting with the marketing manager and CEO• Reviewed website content for quality assurance and brand voice consistency.• Crafted and reviewed recruitment profile content for outsourcing candidates. • Developed landing page content for career drives.• Invent new ideas of content strategizing and publishing onsite

As a Sr Content Specialist with technical writing and project management experience intends to improve the effectiveness of the Sales and Business Development content management system. My experience relates to identifying content requirements and opportunities from an internal user group, as well as experience proactively identifying solutions and managing them to implementation. 📌 Reviewing common search terms and working with stakeholders/subject matter experts to continuously identify gaps in the knowledge system📌 Creating and updating SOPs, quick answer documents, troubleshooting, and other internal resource content📌 Strategic project management for content-related opportunities📌 Search engine optimization and continuous improvement of time to find measures📌 Continuously improving the performance of the internal knowledge system and engagement of user group with the systemOwned social media and website copywriting for assigned products.📌 Crafted and reviewed recruitment profile content for outsourcing candidates.📌 Developed landing page content for career drives. 📌 Devised and executed employee branding content strategies.

Teaching two courses; Digital Marketing & Content Creation and Presentation.Visit the website for further details: https://nextbridgeinstitute.com/courses/

- Teaching English I, English II, English III, Technical Report Writing, Content creation & Presentation, English Comprehension & composition and Digital Media Marketing Courses- Participated in multiple research-based activities- Allow students to experience modern things in the Digital Media Marketing field- Participation in different societies- Playing a major role in writing updated research papers

Part of a content team, written product descriptions relevant to pharmaceutical products, Scriptwriting for advertising, copy and content marketing planning, social media captions, comprehensive reviews, blogs related to health/medical facilities, handle their Mail Chimp account for sending newsletters, liaising regularly with different authors and publishers through phone and emails, Copy/Click baits captions for newsletters, Copywriting for a graphic designer, researching productive ideas, etc.

Write content for Microsoft Exam Guides published on different platforms like Amazon, Shopify, and different personal websites. Correct their grammatical mistakes and errors, plan to write scripts for advertising videos, specified blogs for guest posting, reviews, etc.