As a Operations Supervisor, I aide in overseeing the hotel'sentire rooms operations. I develop and implement strategies that will ensure the hotel delivers positiveexperiences exceeding the guest's expectations. I listen to the guest's requirements and respondaccordingly. I also establish and maintain standards for customer service and staff performance.Furthermore, I’m responsible for staffing the hotel correctly and review employees' performance,appearance, and behavior. Over all my occupation entitles me to be apart every aspect of a hotel'sfunctions; including housekeeping, human resources, facilities, security, public relations, social media,food and drink service, sales and financials.

Occupation duties were subject but not limited to the following. Ensuring incoming staff complies with company policy, when training staff to follow both deli and store processes and procedures. Maintained safety and food quality standards while coordinating daily front- and back-of-house deli operations. Controlled operational costs and identified ways to cut waste. Appraising staff performance and issuing disciplinary action when necessary. Interviewing/recruiting new employees, interacting with guests to get feedback on product quality and service levels. Keeping customers happy and handling complaints. Organizing schedule, keeping track of employees’ hours, and recording payroll data. Ordering food and other supplies while staying within budget limitations, and supervising daily shift operations.

Responsible for maintaining a clean, respectable, diligent, high performing team of housekeepers. Madesure rooms were always met up to standard. Also purchased and maintained floor sanitary supplyinventories while careful to adhere to budgeting practices. Greeted visitors and determined to whom and when they could speak with specific individuals. Recorded, transcribed, and distributed minutes from housekeeping meetings.