Ajay A. Email & Phone Number

SME with 6+ years of proven work experience in cross-functional roles looking for a new opportunity. Diligent professional eager to learn, adapt in a challenging environment and take on responsibilities to meet team goals. Technical Proficiency: Product Analysis • Incident Management • Customer Success • Problem Management • Data Analysis • Data exploration • Data Visualization • Data Reporting • Process Improvement • Operations Management •BI Tools: Qlik Sense SaaS • Qlik Auto ML •Qlik Sense Enterprise • Python • Google Colab • Tableau • MS Power BI • MS Excel • Domain: Business Intelligence About Me: Love to play with numbers, come up with forecasts and predictions • Machine Learning Enthusiast • Analytical bent of mind • Captial markets 📈📊 • Striving to be better everyday • Nation first ideology 🇮🇳 •

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  Product Support Analyst

  Qlik

  Nov 2022 - Present - Bengaluru, Karnataka, India

  Problem management, own and resolve challenges tailored to customer configurations and objectives. Product understanding, analyse unique customer challenges and ensuring success of our customers. Data Analysis on use cases, perform application review to interpret customer issues, ability to analyse system, network and application log files for troubleshooting. Replicate customer issues on internal labs, conduct testing on fixes and contribute to the product knowledge base. Perform Collaborative efforts across cross functional groups, take charge of overall resolution and deliver effective solutions. Assist the customer on new and existing Qlik products, understand their business requirements and provide clear tangible solutions making a significant impact on theirexperience with Qlik's Products.