As a Customer Service Specialist at Delta Airlines, I leverage my BA in Communication and Media Studies from Valdosta State University to provide excellent service to customers and enhance their travel experience. I have over 8 years of experience in customer service, including 4.5 years as a CRM Consultant at ELEAD CRM, where I helped clients optimize their customer relationship management systems and strategies. I also have a background in private sitting, where I cared for elderly and disabled clients with compassion and professionalism. I am skilled in editing, creative writing, and social media, and I enjoy using these skills to create engaging and informative content for Delta's online platforms. I am passionate about delivering quality service and solutions to customers, and I am always eager to learn and grow in my field. I value teamwork, diversity, and innovation, and I strive to uphold Delta's mission and vision as a customer service specialist.