• Search for new clients who might benefit from company products or services and maximize client potential in designated regions• Develop long-term relationships with clients, through managing and interpreting their requirements• Persuade clients that a product or service best satisfies their needs in terms of quality, price and delivery• Provide pre-sales technical assistance and product education• Work on after-sales support services and provide technical back up as… Show more • Search for new clients who might benefit from company products or services and maximize client potential in designated regions• Develop long-term relationships with clients, through managing and interpreting their requirements• Persuade clients that a product or service best satisfies their needs in terms of quality, price and delivery• Provide pre-sales technical assistance and product education• Work on after-sales support services and provide technical back up as required• Support marketing activities by attending trade shows, conferences and other marketing events• Help in the design of custom-made products• Gathering and assessing customer needs, both business and technical.• Develop and deliver sales presentations at CIO and IT management levels.• Advancing opportunities through consultative sales addressing different views (Business, functional, technical & implementation) • Position the company offering against the competition.• Translate verbal requirements gathered in customer meetings into requirements documents, statements of work, and proposals.• Play key role in preparing proposals and bids• Translate verbal requirements gathered in customer meetings into requirements documents, statements of work, and proposals.• Translate a customer RFP into a requirements document and proposal• Lead Solution Opportunity Approval and Review (SOAR) process.• Identifying probable competition and product roll-out data/training needs and evaluating relative HPE strengths• Architecting an appropriate technical solution to meet the customer's business requirements• Investigating and optimizing a solution's fit to the requirements of an opportunity, both current (as is) and future (to be)• Generating an implementation plan with timelines for the solution• Maintaining excellent communications with customer executive management across the Region Show less

• Work as member of Cisco Advance Service local delivery team for Data Center & Network projects • Work as Member of the Hosted Collaboration Solution (HCS) global delivery team catering to end customer deployment projects• Render reactive and proactive support to DU (www.du.ae) for the Global Hosted Unified Communications Service (HUCS)& (HCS) • Involved in setting up of in-life platform updates (Maintenance Releases/ ad-hoc fixes), deployment of right first time… Show more • Work as member of Cisco Advance Service local delivery team for Data Center & Network projects • Work as Member of the Hosted Collaboration Solution (HCS) global delivery team catering to end customer deployment projects• Render reactive and proactive support to DU (www.du.ae) for the Global Hosted Unified Communications Service (HUCS)& (HCS) • Involved in setting up of in-life platform updates (Maintenance Releases/ ad-hoc fixes), deployment of right first time fixes• Function as point of contact for the Customer Operations/ Design Teams for resolution of in-life queries and as Escalation point for Cisco re-active (TAC) teams• Coordinate activities related to transfer of information/ technical updates to Customer and Cisco teams• Participate in evaluation of service requests with Customers and the Cisco Support Team• Involved in troubleshooting and rendering technical guidance to customer operations and fulfilment teams• Develop Method of Procedure (MOP) for required changes including risk assessment/ roll back plans, Network Ready For Use (NRFU) & Root Cause Analysis (RCA)• Collaborate with network and data center teams in study/ implementation of required infrastructure to manage solutions such as HCS & IPTV• Organize customer’s operation technical sessions for new features / products, prepare customer documentations to run the daily operation Show less

• functioned as pre & post sales engineer involved in design and implementation for Cisco products• Involved in development of customized solution design proposals based on client requirements • Rendered support to the sales team across the business winning process including designing of IT solutions and RFP content• Conducted training and development sessions for the sales team to update on new technologies and products• Ensured alignment of customer requirements across small… Show more • functioned as pre & post sales engineer involved in design and implementation for Cisco products• Involved in development of customized solution design proposals based on client requirements • Rendered support to the sales team across the business winning process including designing of IT solutions and RFP content• Conducted training and development sessions for the sales team to update on new technologies and products• Ensured alignment of customer requirements across small, medium and enterprise environments• Focused on designing, engineering, maintenance and support of data and voice networks• Provide CCNA training at synaptic’s sister company (compubase - Jordan) Show less

• Involved in troubleshooting VOIP architecture and cases for Cisco customers in the EMEA region• Maintained regular interaction with customers, partners and field engineers• Functioned as technical focal point for resolution of large account network• Designed simulated networks in test labs for resolution of medium to complex customer’s problems and compatibility issues• Enhanced client satisfaction through implementation of various process improvement initiatives• Involved… Show more • Involved in troubleshooting VOIP architecture and cases for Cisco customers in the EMEA region• Maintained regular interaction with customers, partners and field engineers• Functioned as technical focal point for resolution of large account network• Designed simulated networks in test labs for resolution of medium to complex customer’s problems and compatibility issues• Enhanced client satisfaction through implementation of various process improvement initiatives• Involved in simulation of customer issues, identification/ diagnosis of defects/ bugs using Cisco TAC knowledge base and by accessing customers’ systems remotely via TAC collaboration tools Show less