Andrea Arciniegas Email & Phone Number

Montréal, Québec, Canada

*Manages the sales process by promptly responding to all inquiries as necessary to present information.*Supports the sales process, providing CSA Group information to prospective contacts/leads and referral customers. Determines client needs and expectations and relate necessary information to operations to maintain customer satisfaction.* Prepares cost proposals of services for clients, using applicable questionnaires & worksheets. Sends proposals to clients & conducts follow-up calls to provide further information, answers questions and documents these activities for further follow-up.*Assists as needed with the operations group in opening an application file and completing documentation necessary for accepted proposals.*Maintains accurate & complete client files, including the input of new/existing client information into the shared sales database. Establishes and maintains a list of preferred contacts based on reputation, influence and personal judgment.*Provides Management support in weekly, monthly and annual sales reports and forecasts.

Montreal, Canada Area

*Response to customer complaints and follow-up of corrective actions internally.*Ensure the management of customer complaints in an efficient and reactive manner.*Ensure and centralize fluid internal and external operational communication between the site and the customer.*Intensively check the compliance of the preparation and delivery of benefits and services, in relation to commercial agreements.*Work as a team with the purchasing department to ensure customer satisfaction according to the required compliance. (price quality)*Check the correct application of the price grids in force.

Montreal, Canada Area

Dedicated Night Manager with a proven track record of optimizing operational efficiency and ensuring exceptional guest experiences within the hospitality industry. Adept at managing night shift operations, coordinating staff, and implementing effective security measures.Background in financial management and a passion for delivering exceptional customer service within the dynamic hospitality sector. Proven expertise in reconciling accounts, ensuring accuracy in financial transactions, and enhancing the overall guest experience during the night shift.

Montreal, Canada Area

Customer Interaction: Skilled in greeting customers warmly, answering telephone calls, and providing prompt assistance with a focus on customer satisfaction.Product Knowledge: Demonstrated ability to acquire and maintain in-depth knowledge of products, enabling effective guidance for customers to the appropriate departments.Issue Resolution: Proven track record of efficiently managing returns, exchanges, and addressing customer complaints with a solutions-oriented approach.Payment Processing: Experienced in accurately processing payments, ensuring financial transactions are handled with precision and attention to detail.Team Collaboration: Collaborative team player known for effective communication and cooperation with colleagues to enhance overall customer service operations.

Bogotá D.C. Area, Colombia

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

Bogotá D.C. Area, Colombia

Lead a dedicated team of customer service representatives, overseeing daily operations and ensuring the delivery of outstanding service to visitors. Developed and implemented customer service training programs.Proven track record of leading high-performing teams to deliver exceptional service in a fast-paced and customer-centric environment. Adept at implementing strategic initiatives to enhance the overall customer experience, drive satisfaction, and contribute to the success of the tourism office.

Certificate, Business, Management, Marketing, And Related Support Services

Customer-Centric Multidisciplinary Certificate

Bachelor Of Business Administration - Bba, Hospitality Administration/Management