Supervise and develop teams to improve efficiency and customer service morale. Provide teamwith feedback to better assist members/providers. Daily tasks include monitoring calls, reviewclaim documents and medical records, correct time sheets, handle supervisor calls, chat assist,train new hires, etc. Assist director and staff with additional requests or projects. Resolvedisputes/complaints from callers regarding anything to do with their account.

Make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Responsible for maintaining up-to-date knowledge of regulations and policies as beneficiaries apply to the healthcare services that the company services. Assist in giving beneficiaries information about their Medicare benefits and plans, giving general information about plans, and looking into claims.