Ajanti Sivakumar Email & Phone Number

Toronto, On, Ca

- Coach and provide feedback to employees on delivering exceptional customer service while executing other duties and responsibilities- Lead execution of activities to support store goals and quarterly plans - Collaborate with management members with hiring activities, training new hires and existing team- Implement and train staff on newly incorporated practices, including new technology and sales strategies - Strategize effective ways to increase store profit and customer retention -Daily summerization of completion of goals, coaching that was given, and tasks for the following day

- Team leader in charge of training a team of 8 staff members on acquisition of new membership card - Top three in paid membership sales within store- Help increased in-store and online sales by expanding customer basket and asking about additional services or products that could benefit them- Collectively as a team helped improve customer retention by providing alternative solutions to the challenges that the customer is experiencing- Seamlessly transition between replenishing, line busting, and customer service

- Work with vendors and third-party content providers to acquire data, then upload images and photos into the internal Indigo system- Optimize content on new and existing items for internal and external search - Confirm Quality Assurance product content is included in the product page and adheres to Indigo’s data standards - Publish content in a timely manner, adhering to online turnover dates - Strategically sought out the appropriate software to find quick and efficient solutions to challenges - Communicate and work with other divisions of the company to ensure an optimized experience for the customers

Bachelor Of Commerce - Bcom, Marketing

- Compare the value of developing global awareness vs. a local perspective in marketing. - Explain the differences in negotiating.

Ontario College Advanced Diploma, Business Administration - Marketing

- Generate pricing strategies based on the perceived value, competition as well as corporate objectives - Develop plans that optimize.