• Educated pensioners on their current benefits package and other prospective plans• Handled and sorted all incoming mail• Logged and filed member's vitals of record such as birth certificates and death certificates• Processed pensioner's power of attorneys, leave of absences, and other forms

- Successfully managed and resolved hundreds of payroll inquiries from a diverse population of school employees regarding compensation and benefits- Manage reception area and answered all inquiries from a diverse population of school employees regarding compensation and benefits- Maintain personnel files and timesheets- Implemented procedural policies to ensure that school-based employees received accurate assistance in a timely manner- Work directly with payroll officers and timekeepers to manage payroll for 135,000+ NYCDOE employees

- Acted as interim Creative Director successfully editing, finalizing, and uploading Holiday 2014 issue to publisher- Managed schedule, travel itinerary, and meetings communication for CEO of company- Scouted locations for company events, interviews, and photoshoots- Generated new sales leads

- File, sort, and deliver confidential client records- Create and track monthly reports and trends- Direct clients throughout the building- Deliver mail and packages to proper addressees

- Developed a training curriculum for incoming junior educators- Created slideshow presentations, pamphlets, and other forms of informational content- Monitored weekly peer educator meetings- Coordinated events amongst the community and fellow educators