Accountable for the overall build out of people capability in Chennai and Pune Centers of Excellence within agreed timelines and budget Partner with global business heads on developing talent strategy for India, supply-demand planning of the hiring needs, profile creation and the action plan In collaboration with the leadership, develop innovative recruitment solutions in alignment with the global and country TA strategy Define, create and own Talent Acquisition strategy for Campus hiring with Tier 1 institutions Understand market trends, industry best practices, analyze competitors and arrive at critical decisions along with the senior leadership team; Employing the market intelligence gathered to create a differentiated talent strategy for ramping up the COE Ensure delivery of niche demands in highly competitive environment in First Data products space Manage recruiters in multiple locations; partnering with the external stakeholders, vendors– to improve profile relevancy and ensure efficient delivery and compliance to timelines Proposed process improvements and removed non-value add steps to ensure more efficient time lines Create, maintain and publish metrics data reports related to sourcing, channel mix, hiring progress, offer status and turnaround time Launch and drive initiatives focused on diversity hiring to increase the diversity ratio Campaigns to increase the employer brand value in the market; Improve brand’s social media presence

Spearheaded the Recruitment Services Division: Managing the Recruitment Life-cycle for Global multi-region recruitment landscape. Successfully designed and implemented the Recruitment Services division from inception, created the structure and governance around it, responsible for the day to day management, administration and functioning of the department and accountable for its results, SLA and outcomes HR Project Management: HR Transaction Process Migration from World Bank Headquarters and regions: Program Definition, establishing steering governance, business process redesign, Up-stream & Downstream interfaces including Enterprise Application Integration, program metrics, end to end implementation, and benefits measurement Team Management: Lead, mentor, and motivate the service line team members to attain program goals Techno structural intervention of the onboarding program: Application of HR Design principles and interventions to the onboarding program to ensure effective implementation at the India Offshore center Business Reporting: Responsible for the design, development and implementing management reports for Service Operations Performance and analytical matrices for Vice Presidency Units Stakeholder Management: Ongoing relationship management and stakeholder satisfaction management. Accountable for ensuring effective utilization of resources and manage relationships with a wide range of internal & external stakeholders including the Vice Presidency Units of the World Bank. Operations: Accountable for producing and managing the overall operations plan, and other segments including scope, requirement, communications, staffing, risk, quality, and change

Drive growth number of 1000+ through 2011 - 2013 across service lines & competencies.

Analyze past volume, staffing patterns and implement based on the forecast provided by the client Resource Manager responsible for an IT Delivery Center with 1000 workforce - ensured timely fulfillment, cost optimization & resource planning in collaboration with Recruitment, Training teams and managed Employee Relations & Career Planning to meet the business goals Ensure all required Workforce Management (WFM) data is tracked and trended on a continuous basis. Interface with Account Managers/Director as needed for escalation of service impacting issues Coordinates with Director of Operations to interface with client and handle account management issues Prepare daily/weekly/monthly reports and distribute to the Management team Manages staffing ratios and seat utilization/optimization to ensure Project goals are met Work with Senior Management team on initiatives to support new business growth and overall operations Spearhead the Service Delivery of “HR Shared Service Operations” in Chennai for US HR services across Recruitment, Helpdesk, Resource Management, Systems Reporting, Administration and EDMS KRA’s include Project Management, Client Relationship Management, Change Control Management and People Management Ensure process-adherence (Qualitative & Quantitative) by maintaining, tracking and analyzing process performance Manpower planning and deployment of resources for the process ensuring adequate manpower at all times to handle the production volumes Generate timely reports and track them to capture performance and ensure optimum utilization of resources and productivity Ensure better service delivery by regular briefings/meetings/communication with the team