Ajay Kumar Email & Phone Number

Delhi, India

Working for Multiple Clients 1)Support : Day to Day Ticket Resolution as per SLA2)Change Request(a) Business Requirement Gathering(b) Preparation of Business Blue Print(c) Doing Configuration in SAP(d) Preparation of Test Script , User Manuals, Guide, Conducting Training(e) Release for User Acceptance Testing ( UAT ) in Development Server(f) Based on UAT Feedback , Changes Transported to LIve Server.(g) Providing Support to users Post Go-Live

Noida Area, India

1)First Level Interface with End Users2)Support : Day to Day Ticket Resolution as per SLA3)Change Request (a) Business Requirement Gathering (b) Preparation of Business Blue Print (c) Doing Configuration in SAP (d) Preparation of Test Script , User Manuals, Guide, Conducting Training (e) Release for User Acceptance Testing ( UAT ) in Development Server (f) Based on UAT Feedback , Changes Transported to LIve Server. (g) Providing Support to users Post Go-Live

Noida Area, India

SAP SD ConsultantFirst level interface with end usersSupport : Day to Day Ticket resolution as per SLA Address End user queries and troubleshooting post go-live problems of the end userAccess Control authorisation management

Noida Area, India

Creation of Projects ,Sales Order in SAP

Noida , Uttar Pradesh State

1)Order Management -Registration of New orders recd ,vetting them ,checking the stock level in EPR (SAP) for stock availability and raise Purchase Requsitions for teh shortage items under the supervision of concerned Product Manager and executing the orders in coordination with the cross function team ( Logistics dept)2) License Administration: Issue of New licenses/ Addon licenses for AASTRA MXONE EPABX systems3)RMA: Technical Support Group identifies the faulty units from the material received from various OEM (AASTRA / TADIRAN/ TANDBERG / RADVISION, units which get defective during installation. Then the unit is exported back to the Vendor Service Centre for repair. 4)Coordination for movement of materials for demo as per the requirement of the regional sales teams5)Preparation of MIS Reports6)Sourcing of materials for quoting in Tender thereby assisting the pre-sales team7)Rated OUTSTANDING for seven consecutive years in the Annual appraisal

Noida, Uttar Pradesh State,India

 Order Management-Registration of New order received, vetting them, checking the stock level in ERP (SAP) for stock availability and raise Purchase requisition for the shortage items under the supervision of concerned Product Manager and executing the orders in coordination with the cross function team (Logistics dept). License Administration: Issue of New licenses/ Addon licenses for AASTRA MXONE EPABX systems. RMA: Technical Support Group identifies the faulty units from the material received from various OEM (AASTRA / TADIRAN/ TANDBERG / RADVISION, units which get defective during installation. Then the unit is exported back to the Vendor Service Centre for repair.  Coordination for movement of materials for demo as per the requirement of the regional sales teams. Preparation of MIS Reports Sourcing of materials for quoting in Tender thereby assisting the pre-sales team. Promoted from the post of executive Logistics/ Telecom Operations in May 2007 on basis of outstanding performance.

New Delhi Area, India

1)Branch commercial activities like registration of orders, processing of order acceptance, co-ordination with factory from execution till installation.2)Maintenance of Stock / Inventory.3)Billing of the goods based on orders availability to distributors / dealers

Palakkad,Kerala State, India

 Co-ordinate with the branches located all over India with factory for day to day dispatch and order enquiry. Daily dispatch of Goods (Logistics) from Factory. Co-coordinating with branches and Central Marketing Organization. Registration of Orders received from various branches in factory, preparation of Engineering Clearance for commercial production in consultance with Research & Development / Engineering / Quality Assurance Dept. Setting up priority over the orders received from branches and execution of the orders. Handling the documentation of dispatch documents ( both Export and Import) Co-ordinating with Central Marketing Organisation , Factory , Excise dept for execution of Export orders. Co-ordinate with Transporters for daily dispatch of goods. Preparation and counter checking of commercial invoices for dispatch. Preparations of Bank Guarantees for various requirements like Tender, Security deposit, Performance BG.

Palakkad,Kerala State,India

 Handling the Consumer Telecom Group Vertical for Push Button Telephones operating from Corporate Office at Palakkad . Coordinating with branch offices located at all Metros, State Capitals and Major cities. Execution of Orders, submission of tenders, giving response to enquiries. MIS Reports: Collection of data from branches and compiling. Appointment of New Dealers / Distributors, Facilitating for events being organised for Sales Promotion. Gathering market feedback and their Analysis

Palakkad, Kerala State,India

 Co-ordinate with the branches located all over India with factory for day to day dispatch and order enquiry. Daily dispatch of Goods (Logistics) from Factory. Co-ordinate with branches and Central Marketing Organisation. Registration of Orders received from various branches in factory, preparation of Engineering Clearance for commercial production in consultance with Research & Development / Engineering / Quality Assurance Dept. Setting up priority over the orders received from branches and execution of the orders. Handling the documentation of dispatch documents ( both export & import) Co-coordinating with Central Marketing Organisation, Factory, and Excise dept for execution of Export orders. Co-ordinate with Transporters for daily dispatch of goods. Preparation and counter checking of commercial invoices for dispatch

Palakkad , Kerala State,India

 Procurement of Raw materials for production / Research and Development dept based on the planning schedule Involved in both Import and Indigenous purchases  Negotiation with Suppliers for better price, quality and delivery of goods Identifying the vendor’s capabilities and asking them to improve the techniques for better quality. Giving them guidelines for improvement. Vendor development: Sourcing of Suppliers for new components for R&D pilot projects & obsolete components (existing models in the production line / Active models) & inclusion of vendor in the company vendor list as per the procedures.

Palakkad , Kerala State,India

 Procurement of Raw materials for production / Research and Development dept based on the planning schedule Involved in both Import and Indigenous purchases  Negotiation with Suppliers for better price, quality and delivery of goods Identifying the vendor’s capabilities and asking them to improve the techniques for better quality. Giving them guidelines for improvement. Vendor development: Sourcing of Suppliers for new components for R&D pilot projects & obsolete components (existing models in the production line / Active models) & inclusion of vendor in the company vendor list as per the procedures.

Palakkad, Kerala State,India

 Preparation of salary accounts, PF Bonus etc  Maintenance of records of daily attendance (downloading from punching machine to PC for records.) Co-ordination with staff for their welfare activities.

Palakkad,Kerala State,India

 Trouble shooting in hardware in PC’s, LAN Networks, maintenance of machines. Development of software and answering and resolving staff queries in day to day activities in MS office.

Education record

Diploma In Multimodal Transport Containerisation & Logistics Managment, Logistcs

Diploma In End User Skills And Management Executive Skills

Knowledge of MS Office Products ( Word, Excel, Power Point )

Bachelor Of Science (B.Sc.), Physics Main ,Chemistry & Maths As Subsidary

12Th Standard, English, Hindi, Physics, Chemistry, Maths, Biology

10 Standard,, English, Hindi, Science, Social Studies, Maths