Ajay Kumar Email & Phone Number

India

Mohali

- Managed employee care helpdesk and grievance redressal through internal tools and regular employee interactions- Ensured timely resolution of agent queries, grievances, and escalations on the production/ops floor.- Served as primary interface between HR and Ops teams for HR-related initiatives and query resolution.- Coordinated with L&D team for initiative execution- Assisted supervisors in conducting induction programs for new joiners (Team Leaders and Team Members).- Investigated internal frauds reported through FPA and Ops teams- Took actions according to company norms and policies.- Coordinated with functional departments for internal interviews- Supported Ops in ad-hoc/calendarized engagement activities and Recognition & Rewards (R&R) programs_Key Skills:_- HR operations and administration- Employee engagement and grievance management- Communication and interpersonal skills- Problem-solving and conflict resolution- Compliance and investigation- Collaboration and coordination

- Provide guidance and interpretation on HR policies, salary, benefits, and internal growth opportunities.- Resolve employee queries and concerns on existing policies, Medi-claim, Insurance claims, and other HR-related matters.-Employee Engagement and Recognition_- Support Operations in conducting regular rewards and recognition programs.- Conduct employee counseling sessions on the production floor- Organize regular employee engagement activities to boost morale and motivation-Grievance Management and Conflict Resolution- Address and resolve employee grievances and concerns within set timelines- Conduct thorough investigations and take necessary actions-Employee Retention and Exit Management_- Manage employee attrition and develop retention strategies- Conduct exit interviews and formalities-Disciplinary Actions and Compliance_- Identify wrongdoing and take actions according to the organization's consequence management grid- Ensure compliance with HR policies and procedures- HR Support and Ticketing System- Provide timely HR support through the ticketing system- Resolve queries and concerns within 48 hoursKey Skills:- HR policy interpretation and implementation- Employee relations and engagement- Conflict resolution and grievance management- Communication and interpersonal skills- Problem-solving and analytical skills- Compliance and risk management.