• As Relationship banking managers retain and expand existing and prospective customer relationships.• use cross-selling techniques to advise and sell various banking and financial products and services to customers.• Also manage the total relationship with customers and are responsible for optimising business results and customer satisfaction.• Resolved escalated customer issues efficiently and effectively within established timelines.• Evaluated customer feedback to identify areas of improvement in products or services offered.• Developed strategies to attract new customers while retaining existing ones.• Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.• Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.• Analyzed market trends and identified potential new customers through research activities.

• In business development unit Bancassurance Tele sales department.• Promote bancassurance by calling.• Sales Banca products to bank customers. • Resolve Customer query about account and credit card.• Achieve targets by selling and promoting Banca products like medical insurance and life insurance.• Also working in CIC inbound department for supporting to inbound as per required.• Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.• Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.• Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.• Responded to prospects questions with persuasive communication skills and in-depth knowledge of available products and services.• Resolved customer complaints by escalating calls to proper department

Worked as banca takaful sales consultant in the banca takaful sales Department of IGI Life Insurance Company on contractual basis at Bank Alfalah Limited.• Promote banca assurance to branch customers.• Sales Banca maturity products to branch customers.• Worked with fellow sales team members to achieve group targets.• Increased revenue by skillfully up-selling and closing customer sales and driving product benefits around client needs.• Responded to inquiries and explained product features and service advantages to potential customers.• Rewrote and reinstated insurance policies, following underwriting and business rules.• Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services and best practices.• Explained coverage options to potential policyholders, answering questions or concerns

• Check & verified Customer Policy Documents in System.• Confirmation to customers about policies on call.• Physically check and verify policy documents.• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.• Prioritized and organized tasks to efficiently accomplish service goals.• Identified needs of customers promptly and efficiently.• Assisted with customer requests and answered questions to improve satisfaction.

Managed document processes through scanning, filing and transmitting while following all standard procedures.• Organized, maintained and safeguarded files and databases.• Identified errors and suggested appropriate edits.• Utilized document control database system to allow for better tracking and revision identification.• Utilized imaging systems to store records into remote storage.• Digitally archive, editing & downloading daily activity of branch.• Provide assistance in accounts department.• Transfer daily data to H.O.• Assist to area coordinator.• Checking accounts activity.• Issue cash payment vouchers for branch expenses.• S.S. cards Scanning and uploading.• Generating & printing accounts statements.• Assessing and reviewing financial circumstances.• Developing a network of local business contacts.• Promoting the bank's services.• Managing budgets and meeting targets.• Maintaining statistical and financial records.• Dealing with complaints.