As a dedicated Cloud Support Senior Engineer at Maven Wave, my focus is on delivering exceptional Google Workspace and IT support. With a BBA in Information Technology, I bring a strong educational foundation to my role. My proficiency in technical troubleshooting is demonstrated through efficient resolution of complex issues, ensuring high customer satisfaction.At the intersection of technology and operations, I manage internal IT initiatives, including asset management and procedural documentation. Our team's success in automating onboarding and off boarding processes reflects our commitment to innovation and operational excellence. In advancing my expertise, I continually strive to enhance the effectiveness of cloud-based collaboration tools.