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Ajay Kumar is listed as Digital Case Manager at Optus at Optus, a company with 10167 employees, based in Perth, Western Australia, Australia. AeroLeads shows a matched LinkedIn profile for Ajay Kumar.
Ajay Kumar previously worked as Digital Case Manager TEX Community at Optus and Service Desk Analyst at Its. Ajay Kumar holds Bachelor Of Science In Information Technology, Business Information System Management from University Of Technology Sydney.
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A professional IT graduate with a major in information management systems from the University of Technology. Seeking a business analyst or related role with an employer who values strong analytical and inter-personal communication skills. I offer the capacity to multi-task and effectively prioritise in a high-volume work environment while working in IT support roles.
Listed skills include Microsoft Office, Management, Microsoft Word, Project Management, and 13 others.
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A career timeline built from the work history available for this profile.
- Serve as the first point of contact for customers seeking technical assistance over the phone or email.- Perform remote troubleshooting through diagnostic techniques and pertinent questions.- Determine the best solution based on the issue and details provided by customers.- Walk the customer through the problem-solving process.- Direct unresolved issues.
Frenchs Forest
- To handle incoming queries and help requests from end users, either via email or over the phone.- Remotely troubleshooting and resolve user technical issues.- Escalates user support requests to higher-level IT support specialists when required. - Perform system testing and updates.- Resolve basic software and hardware.- Listening actively to and.
- Deal directly with customers either by telephone or face to face.- Handling cash.- Performs all POS duties.- Respond promptly to customer inquiries.- Handle and resolve customer complaints.- Provide outstanding customer service to all customers, whether a fuel, convenience transaction.- Process sales in an accurate and timely manner.- Increase sales.
Sydney, Australia
- Installing and configuring computer hardware, software, systems,networks, printers and scanners.- Monitoring and maintaining computer systems and networks.- Responding in a timely manner and providing technical support across the company (this may be in person or over the phone).- Setting up accounts for new users.- Recovering and resetting user.
Other employees you can reach at optus.com.au. View company contacts for 10167 employees →
Franco Martinez
Colleague at Optus
Greater Sydney Area, Australia
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RB
Ravi Bobbadi
Colleague at Optus
Greater Melbourne Area, Australia
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GB
Graham Barber
Colleague at Optus
Greater Sydney Area, Australia
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AP
Austina Phoumindr
Colleague at Optus
Sydney, New South Wales, Australia, Australia
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LJ
Lincoln Jones
Colleague at Optus
Greater Adelaide Area, Australia
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MC
Michael Chesterton
Colleague at Optus
Greater Sydney Area, Australia
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CK
Chin Kanani (Asa)
Colleague at Optus
Australia, Australia
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JM
Joe Maselli
Colleague at Optus
Millers Point, New South Wales, Australia, Australia
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MD
Max Davies-Griffith
Colleague at Optus
Atherton, Queensland, Australia, Australia
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JR
Janine Rogers
Colleague at Optus
Clifton Springs, Victoria, Australia, Australia
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Quick answers generated from the profile data available on this page.
Ajay Kumar works for Optus.
Ajay Kumar is listed as Digital Case Manager at Optus at Optus.
Ajay Kumar is based in Perth, Western Australia, Australia while working with Optus.
Ajay Kumar has worked for Optus, Its, 7-Eleven, and University Of Technology Sydney.
Ajay Kumar's colleagues at Optus include Franco Martinez, Ravi Bobbadi, Graham Barber, Austina Phoumindr, and Lincoln Jones.
You can use AeroLeads to view verified contact signals for Ajay Kumar at Optus, including work email, phone, and LinkedIn data when available.
Ajay Kumar holds Bachelor Of Science In Information Technology, Business Information System Management from University Of Technology Sydney.
Ajay Kumar is listed with skills including Microsoft Office, Management, Microsoft Word, Project Management, Troubleshooting, Jira, Customer Satisfaction, and Testing.
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