Ajay Kumar Email & Phone Number

- Serve as the first point of contact for customers seeking technical assistance over the phone or email.- Perform remote troubleshooting through diagnostic techniques and pertinent questions.- Determine the best solution based on the issue and details provided by customers.- Walk the customer through the problem-solving process.- Direct unresolved issues to the next level of support personnel.- Provide accurate information on IT products or services.- Record events and problems and their resolution in logs.- Follow-up and update customer status and information.- Pass on any feedback or suggestions by customers to the appropriate internal team.- Identify and suggest possible improvements on procedures.

Frenchs Forest

- To handle incoming queries and help requests from end users, either via email or over the phone.- Remotely troubleshooting and resolve user technical issues.- Escalates user support requests to higher-level IT support specialists when required. - Perform system testing and updates.- Resolve basic software and hardware.- Listening actively to and documenting user issues for use in troubleshooting.

- Deal directly with customers either by telephone or face to face.- Handling cash.- Performs all POS duties.- Respond promptly to customer inquiries.- Handle and resolve customer complaints.- Provide outstanding customer service to all customers, whether a fuel, convenience transaction.- Process sales in an accurate and timely manner.- Increase sales through promotions and up-selling.

Sydney, Australia

- Installing and configuring computer hardware, software, systems,networks, printers and scanners.- Monitoring and maintaining computer systems and networks.- Responding in a timely manner and providing technical support across the company (this may be in person or over the phone).- Setting up accounts for new users.- Recovering and resetting user passwords- Repairing and replacing equipment as necessary.- Testing new technology.- Possibly training more junior members of staff.- Maintain inventory and details of IT Equipment.- Innovate and share knowledge and ideas and provide constructivefeedback.

Bachelor Of Science In Information Technology, Business Information System Management

Diploma Of Information Technology, Information Technology