As the Mortgage and Finance Director at Lendfi, Australia’s Digital Brokerage, I lead redefining the home loan experience through innovative digital solutions and strategic financial expertise. With a strong focus on leveraging technology to simplify the mortgage process. My role is to ensure we deliver exceptional value and seamless experiences to our clients.Key responsibilities:Leadership and Strategy: Directing a team of professionals to develop and implement cutting-edge digital strategies. My focus is on driving business growth and customer satisfaction by offering tailored mortgage solutions that meet diverse financial needs.Digital Innovation and Optimisation: Overseeing the integration of advanced digital tools and technologies to streamline loan processing, enhance decision-making and improve operational efficiency. I am committed to staying at the forefront of digital transformation in the mortgage industry.Client Relationship Management: Building and maintaining strong relationships with clients, lenders and other stakeholders to negotiate and secure favourable outcomes. My role involves ensuring a customer-centric approach where clients receive digital fintech personalised advice and support throughout their mortgage journey.Compliance and Risk Management: Ensuring all processes comply with Australian financial regulations and industry standards. I manage risk effectively to protect our clients and the business while fostering a culture of integrity and transparency.Market Insights and Development: Staying updated with market trends, economic factors, and regulatory changes to inform strategic decision-making and product development. My goal is to position Lendfi as a leader in the digital mortgage space by offering innovative products and services.I am passionate about transforming the mortgage experience through digital innovation and financial expertise.

I’m an Implementation Services Project Manager who is responsible for leveraging Ceridian’s implementation methodology to assist in the delivery of services according to the scope, timeline and budget agreed upon with a high level of customer satisfaction.Responsibilities:- Manage Project Portfolio's ABS (1st Chair), Britax Child Safety (1st Chair), Blackstone (2nd Chair), UPS (2nd Chair), CPS (2nd Chair) and Coal Services (2nd Chair)- Manage multiple, concurrent residual projects ensuring quality and on-time closure- Support the planning and communication of the progress of the project, achieving project milestones and maintaining the momentum of the project - Utilise a mix of global resources within a matrix environment to ensure maximum productivity- Utilise Ceridian’s methodology to drive implementations to successful completion, ensuring a high level of customer satisfaction- Manage the sign-off of key milestones and deliverables, such as Project Kick-Off, Project Plan, Status Reports, Steering Committee Updates, Change Requests, User Acceptance Testing, Support transition, Project Closure- Adhere to and promote the highest quality standards in project delivery and contribute to PMO- Assist in driving the UAT process through metrics and reporting- Contribute to the enhancement of Ceridian implementation methodology and PMO; provide feedback on tools and templates and contribute to best practices

I’m an Implementation Associate Project Manager who is responsible for leveraging Ceridian's implementation methodology and supporting the Sr. Project Manager in the delivery of services according to the agreed upon scope, timeline and budget and with a high level of customer satisfaction. As an Associate Project Manager, I manage multiple residual projects, and work closely with the Sr Project Managers. Responsibilities:- Manage Project Portfolios and shadowed: (JD Sports, One School Global, Vasey RSL Care and IMB)- Manage multiple, concurrent residual projects ensuring quality and on-time closure - Support the planning and communication of the progress of the project, achieving project milestones and maintaining momentum of the project - Utilize a mix of global resources within a matrix environment to ensure maximum productivity - Working closely with a Sr Project Manager, utilize Ceridian’s methodology to drive implementations to successful completion, ensuring a high level of customer satisfaction - Assist with the management of sign-off of key milestones and deliverables, such as Project Kick-Off, Project Plan, Status Reports, Steering Committee Updates, Change Requests, User Acceptance Testing, Support transition, Project Closure - Adhere to and promote highest quality standards in project delivery and contribute to PMO - Assist in driving the UAT process thorough metrics and reporting. - Contribute to enhancement of Ceridian implementation methodology and PMO; provide feedback on tools and templates and contribute to best practices - Participate in Continuing Education sessions - Complete new release training on a timely basis; be familiar with new and/or enhanced functionality in each product release - Complete Ceridian training courses to gain domain experience in common HCM business practices and product abilities. - Provide Sales Support - Prepare Change Requests as required to capture change in scope and/or timeline

A Home Loan Specialist for a non-bank digital fintech that has been rated as one of the top fintech lenders within Australia. My role is to provide lending solutions so that I can achieve my client’s property and finance goals if they cannot be met through Athena Direct. Working within the Athena Select team we further assist clients with a panel of 35+ lenders to meet our client’s requirements and objectives.Responsibilities:- Support clients through the application journey, Customer Needs Analysis, Statement of Credit Advice, Financial Modelling, Application submission to the lender, Unconditional Approval and Settlement- Liaise with Lenders including Credit Assessors and BDM's to get the client a solution that meets their needs and objectives.- Work effectively with my Associate and our offshore Support team, to deliver efficient and successful client solutions- Provide status updates to my client’s applications at all stages of the loan application process- Meet risk, compliance and quality requirements that are set out within Athena and our panel of lenders.- Ensure strong time management capabilities and an operating rhythm to enable me to work on numerous client applications at once whilst ensuring that I’m across the maintenance of my existing client's loans as per specified milestones.- Provide residential simple (PAYG) and complex (Owner Occupied, Investment, Trust, SMSF, Self Employed, Company, Construction, Expat) lending solutions

A Mortgage & Finance Advisor for a company that has won the Australian Mortgage Awards for Brokerage of the Year twice in a row. My role is to provide lending solutions so that I can achieve my client’s property and finance goals. My goal is to continuously meet my client’s requirements and objectives by providing quality service, client education, and be an unparalleled leader through trusted lifelong relationships.Responsibilities:- Understand the client’s requirements objectives- Provide a financial solution that is in the best interest of the client- Where required, oversee, train, take responsibility and manage a team or allocated responsibility- Loan processing- Meet responsible lending compliance obligations- Complete phone calls and conduct all correspondence at a high level - Conduct interviews at a high level- Provide simple (PAYG) and complex (Investment, Trust, SMSF, Self Employed, Company (Financial Statements Analysis), Commercial) lending solutions

Provide lending solutions to meet the client needs and best interest. The business looks at a variety of lending products such as Residential, Commercial, Asset Finance & Personal lending.Responsibilities:- Conduct consultations of interviews and provide recommendations- Data entry and submission of loans- Execution of loan documents- Liaise with lenders to track the progress of applications- Meet responsible lending compliance obligations- Operation Management- Finance Management- Marketing Management- Human Resource Management

Highly dynamic customer lending role across the personal lending portfolio, assisting customers with their credit needs by understanding their financial situation and product expectations, keeping them safe and complying with CBA risk standards all whilst upholding the best possible customer experience with prompt turnaround times.Responsibilities:- Comprehensive credit lending and product needs conversations with customers to provide the best service whilst complying with CBA risk policies- Assisting with general customer enquiries and actioning account/personal maintenance tasks in a prompt and effective manner- Actioning and originating all account types across lending and deposit accounts- Executing quality conversations with positive NPS scores to drive and uplift CBA’s overall NPS measures

Predictive Payments Project: Agile Project targeted at analysing payment trends through datasets in retail banking. The project required an agile approach throughout the SDLC to predict, establish & notify customers of their next payment action. The project created a budgeting feature to enable customers to budget their income in an effective manner setting them up for positive saving habits.Responsibilities:-Creating, maintaining, and tracking the overall project plan for key milestone dates and required deliverables for the Predictive Payments project- Establishing and leading agile ceremonies including daily scrums to track progress against set deadlines and allow for an open forum to discuss issues, blockers and raise any escalations which were discussed at scrums- Leadership and overall day to day management of the team including task allocation, progress check-ins and solution/problem discussions- Ensuring project objective aligns with stakeholders’ expectations with regular playbacks and stakeholder management across the business and tech teams including status updates to project sponsors- Prioritising requirements & product backlog to ensure delivery in designated sprints with an MVP objective for launch

Highly skilled Customer Service professional, working alongside branch managers assisting with process improvement ideas and on a day to day basis delivering exceptional customer outcomes.- Banking funds (end of day balancing)- Front end customer experience (Deposits cash & cheques, Withdrawals)- Resolve customer inquiries and complaints in an efficient manner (Internal & external from branch)- Cash Cheques- Creating Traveller Card accounts- Meet personal & branch KPI's- Authorisation to arma guard's disbursement & retrieval of funds- Assistance in closing branch- Create Local Telegraphic Transfers & International Telegraphic Transfers for customers- Create Bank Cheques & Authorise under 100k for customers- Create Overseas Bill Purchase- Amend Term Deposits

- Superior customer service over the phone and in person- Ensure store meets budget- Meet personal budget- POS- Cash handling- Assisting in opening and closing store