Course creation and content management | LMS | • Escalation and Scheduling:Address and resolve student and faculty escalations effectively, ensuring efficient academic scheduling.Maintain high feedback scores and balance faculty needs while adhering to cost management directives.• Process Optimization:Implement efficiencies through automation to improve student and faculty management.Monitor student attendance, assignments, grievances, and retention, and apply practical improvements.

E-content Management:• Oversee the development, acquisition, and organization of learning content (courses, modules, resources) within the LMS.• Ensure that content is up-to-date, relevant, and aligned with organizational goals.• Manage content permissions and access controls.User Management:• Administer user accounts, roles, and permissions within the LMS.• Onboard new users, provide training, and support ongoing user engagement.• Troubleshoot and resolve user-related issuesTechnical Support:• Provide technical support to users experiencing issues with the LMS.• Collaborate with IT and technical teams to resolve any system-related issues.• Stay informed about updates, patches, and new features related to the LMS.

Managed day to day operations of the students support center, ensuring the delivery of high- quality service to diverse student population.• Stay informed about updates, patches, and new features related to the LMS.Vendor Management:• Manage relationships with LMS vendors, including contract negotiations, updates, and ongoing support.

Project PlanningCommunication and CollaborationDocumentation and ReportingQuality Assurance