Ajay Singhal

Ajay Singhal Email and Phone Number

WLS | Digital TX | SI | CEC | Global Support for IT Infra | Managed Cloud Services | Program Management @ Fujitsu
japan
Ajay Singhal's Location
Delhi, India, India
Ajay Singhal's Contact Details

Ajay Singhal work email

Ajay Singhal personal email

n/a
About Ajay Singhal

Seasoned IT professional having 27+ years of experience in the areas of:Global Onsite Delivery, Large Cloud Project Management, Cloud Migration, Cloud Cost Optimization, Cloud Automation, Datacenter Migration (AWS & Azure), IT Infra Management, DC Operation & Support, Security & Compliance Assurance, Customer Relationship, Continuous Service Improvement, Profitability Management  Held several senior positions in HCL America Inc, HCL Technologies, Hughes Software Systems, Essar Cellphone, Mekaster Group. Leading major strategic initiatives on large Cloud/DC migration projects. Managing both Project Management and Operations Support Teams of 400+ team members Managing teams supporting Cloud (AWS, Azure), Wintel, Linux, SAP, Databases (MSSQL, MySQL, Oracle, Sybase etc.), Tools (BigFix, SNOW, MoogSoft, Nimsoft etc.), IAM, TEM, Storage & Backups, Service Desk.  Setting up practice team for Cloud and messaging support. International work experience spans across Asia, Europe & North America. Worked at onsite multiple times under different roles such as Project Manager Cloud Datacenter Migration, Global Practice Manager, Service Assurance Manager, CSI Consultant etc. Managing P&L, Pre-Sales, driving offshore team readiness by identifying internal as well as external resources. Possess in-depth strengths in the areas of leadership, people management, vendor management, measuring employee performance, delegating tasks etc. Good interpersonal skills towards building relationships at all organizational levels. Personality Strength: Positive, Cheerful, Dedicated, Self-Learner, Team Worker and Customer Focused. Interact well with people, analyze, and find a solution to the problem independently, keen to work in challenging roles. Keen to learn more and more, apart from Cloud learning did multiple online trainings during Covid19 Lockdown on Google and Coursera

Ajay Singhal's Current Company Details
Fujitsu

Fujitsu

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WLS | Digital TX | SI | CEC | Global Support for IT Infra | Managed Cloud Services | Program Management
japan
Website:
fujitsu.com
Employees:
42492
Ajay Singhal Work Experience Details
  • Fujitsu
    Service Delivery Director
    Fujitsu May 2022 - Present
    Managing various service lines for approx 50+ global customers with 1200+ team members.
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  • Wipro
    Delivery Head
    Wipro Jan 2022 - Apr 2022
    India
    Worked as Delivery Head for one of the largest developer and manufacturer of components for the automotive industry with 86 manufacturing plants, 12 R&D centers, and 26 application centers in 19 countries with close to 45000 employees headquartered in Southern Europe.
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  • Hcl Technologies
    General Manager
    Hcl Technologies Mar 2020 - Jan 2022
    Noida, Uttar Pradesh, India
    Project: Handling two clients - American provider of industrial automation and information technology & A large Chemical Industry CompanyResponsibilities: Key responsibility includes ensuring successful migration of client datacenter to cloud. Responsible for end-to-end security & Compliance of entire project via internal third-party audit Responsible for ensuring training and development of team. Driving weekly, monthly review with technical SME’s and Quarterly business review with client leadership team to explore new business opportunities.  Attending meetings with onsite account manager and key decision makers to finalize on any new changes to address any gap or add value to current environment. P&L management, Contract Management in terms of SLA’s & KPI’s, PIP, Monthly billing etc. Managing the team of 400+ SMEs at both offshore and Onsite for Global Managed Services Support under 24*7 environment Additional Responsibility include – Providing basic cloud training to management staff, Implementation of SRE in all the projects under my Delivery Unit, Primary support resource for Pre-Sales Technical Group (PSTG Team) for any new deals, RFC Response, Sizing and Handling New client visits etc.
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  • Hcl Technologies (Infrastructure Services Division)
    Deputy General Manager
    Hcl Technologies (Infrastructure Services Division) May 2018 - Feb 2020
    New Delhi Area, India
    Project: Exclusively Supporting Cloud Migration Services for multiple global clientsResponsibilities: Key responsibility includes ensuring smooth knowledge transition, Cloud migration/transformation & support from offshore. (Azure and AWS) Developing and Managing the team of SDM’s and Ops Managers and SME’s aligned with different clients for 24*7 dedicated cloud support on AWS & Azure at both onsite and offshore Training and development of team to ensure security and compliance  Driving Quarterly business review and monthly operations review with Client. Supporting Pre-Sales Team for new deals, Handling New client visits. P&L management, Contract Management in terms of SLA’s & KPI’s, Monthly billing etc.
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  • Hcl Technologies
    Deputy General Manager
    Hcl Technologies Feb 2017 - Apr 2018
    Noida Area, India
    Project: Two US based clients (One World leader in Sensor manufacturing & other leading supplier of automation equipment for test and industrial applications)Responsibilities:  Working closely with the onsite and offshore sales team on any new proposal identified for service improvement such as moving from on-perm to cloud, migrating one DC to another for redundancy improvement etc. Executed data center migration and Transition Programs which comprised of migration of servers from 1 Datacenter to another. Driving Service Assurance through well-defined Service Excellence plan as part of CSI practice Getting involved on any Critical Incident Management as third level escalation. Working closely and collaboratively with customers to devise effective solutions.  Designed and Implemented standard operations and delivery process in the areas of:o Human Error Avoidanceo BCP and DRo Training and Development of Service Delivery Managerso Operations Management Accountable for customer satisfaction & audit compliance and timely closure of NCs. Chairing monthly SIP review with client IT Directors and Quarterly review with CIO.
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  • Hcl America, Inc.
    Deputy General Manager
    Hcl America, Inc. Feb 2015 - Feb 2017
    Greater Boston Area
    Project: World leader in Sensor manufacturing, MA, USAResponsibilities:  Responsible for exploring new opportunity on service improvement to generate more business.  Primarily driving the Service Excellence Plan as part of CSI program.  Prime responsibility includes running CSI, managing client, CSAT, SLA’s, Value Adds etc. Reviewing progress of Service Excellence Plan on weekly basis Day to day interaction with client-side Middle and Sr. Management Participating in daily health check meetings, weekly SIP review meetings  Driving monthly operation review and quarterly business review meetings with client’s leadership team including IT Sr Director & CIO and presenting the SIP tracker
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  • Hcl Technologies
    Deputy General Manager
    Hcl Technologies Sep 2013 - May 2015
    Noida Area, India
    Projects: Leading Provider of IT Storage Solutions (US Based Client)Responsibilities:  Heading Global Specialty Service Desk Support and SNOW Support Envisioned and Implemented “Lean cell (Toyota Cell)” which helped improve productivity by 15% Directed and managed a team of 200+ team members ensuring we are delivering as per SLAs Driven Six Sigma Project to Reduce Reopen tickets by 50% Prime responsibility included shift left transition as part of six sigma project to implement continuous service improvement Building Tier 1.5 team and transform the L2 and L3 level of routine tasks to offshore for tier 1.5 team Managing NPS Score, CSAT, SLA’s, Value Adds etc.
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  • Hcl Technologies
    Deputy General Manager
    Hcl Technologies Mar 2004 - Sep 2013
    Noida Area, India
    Projects: Supporting multiple global clients under shared services primarily on End user computing (EUC) technologies such as Service Desk, Active Directory, Messaging, Desktop support etc.Responsibilities: Managing the project P&L, Annual CSAT, Value Adds, Attrition, SLA’s etc. Managing multiple clients leveraging same set of support resources.  Managing 10+ Global clients with total team strength of 100+ from two different locations in India as part of DR/BCP plan.Projects: TEG Head Messaging and Data Center migration for American manufacturer of lead-acid batteries, Milton, Georgia, USA Responsibilities: Global Project manager for a very large DC migration project worked at onsite for 1.5 Years. Executed two data center migration and Transition Programs in USA which comprised of migration of servers from 1 Datacenter to another. Successful delivery of the project at North America & Europe TEG Head-Messaging in TEG Group supporting existing and any new Projects Pre-sales support till go live including Due-diligence, Transition & Go live Handling a team of 65+ Lotus Domino Administrator’s Supporting 10+ clients, 2lakh+ end users Provided complete training to Service Desk resources on messaging application related issues. Projects handled: • World leader in diesel and natural gas engines – Indianapolis, USA & Peterborough, UK (4.5 months onsite)• Swiss multinational pharmaceutical company – Switzerland• Leading supplier of automation equipment for test and industrial applications – Boston, USA (6 months onsite)• Leading electric utility company – Dallas, Texas, USA• American multi-platform media and publishing company – Pleasantville, NY, USA• British multinational cigarette and tobacco manufacturing company – Malaysia • World leader in the mining, aggregates, recycling and process industries – Jyvaskyla, Finland
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  • Hughes Software Systems
    Technical Leader
    Hughes Software Systems Nov 2000 - Mar 2004
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  • Hutchison Essar Cellular Limited
    Dy Manager It
    Hutchison Essar Cellular Limited May 1998 - Nov 2000
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  • Mekaster Group Of Companies
    Senior Engineer (It)
    Mekaster Group Of Companies Apr 1994 - May 1998

Ajay Singhal Skills

Service Delivery Team Management It Service Management Outsourcing Vendor Management Crm It Operations Itil Management Pre Sales Resource Management Project Management Business Process Solution Architecture Global Delivery Transition Management Infrastructure Data Center It Strategy Pmp Requirements Analysis Leadership Disaster Recovery It Outsourcing Integration Lotus Domino Service Management Project Planning Offshoring Project Delivery Software Project Management Sdlc Remote Infrastructure Management Project Portfolio Management Cloud Computing Service Level Agreements Sla It Management Project Governance It Transformation Managed Services Software Documentation Pmo Enterprise Architecture Itil Certified Project Management Office

Frequently Asked Questions about Ajay Singhal

What company does Ajay Singhal work for?

Ajay Singhal works for Fujitsu

What is Ajay Singhal's role at the current company?

Ajay Singhal's current role is WLS | Digital TX | SI | CEC | Global Support for IT Infra | Managed Cloud Services | Program Management.

What is Ajay Singhal's email address?

Ajay Singhal's email address is aj****@****o.co.in

What skills is Ajay Singhal known for?

Ajay Singhal has skills like Service Delivery, Team Management, It Service Management, Outsourcing, Vendor Management, Crm, It Operations, Itil, Management, Pre Sales, Resource Management, Project Management.

Who are Ajay Singhal's colleagues?

Ajay Singhal's colleagues are Raul Burguillo Lucena, Princess Lea Malapitan, Marita Heikkinen, Claude Carrasco, Justin Hughes-Roberts, 馬場達也, Ali Raza.

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