Ajay Singhal Email & Phone Number

Managing various service lines for approx 50+ global customers with 1200+ team members.

India

Worked as Delivery Head for one of the largest developer and manufacturer of components for the automotive industry with 86 manufacturing plants, 12 R&D centers, and 26 application centers in 19 countries with close to 45000 employees headquartered in Southern Europe.

Noida, Uttar Pradesh, India

Project: Handling two clients - American provider of industrial automation and information technology & A large Chemical Industry CompanyResponsibilities: Key responsibility includes ensuring successful migration of client datacenter to cloud. Responsible for end-to-end security & Compliance of entire project via internal third-party audit Responsible for ensuring training and development of team. Driving weekly, monthly review with technical SME’s and Quarterly business review with client leadership team to explore new business opportunities.  Attending meetings with onsite account manager and key decision makers to finalize on any new changes to address any gap or add value to current environment. P&L management, Contract Management in terms of SLA’s & KPI’s, PIP, Monthly billing etc. Managing the team of 400+ SMEs at both offshore and Onsite for Global Managed Services Support under 24*7 environment Additional Responsibility include – Providing basic cloud training to management staff, Implementation of SRE in all the projects under my Delivery Unit, Primary support resource for Pre-Sales Technical Group (PSTG Team) for any new deals, RFC Response, Sizing and Handling New client visits etc.

New Delhi Area, India

Project: Exclusively Supporting Cloud Migration Services for multiple global clientsResponsibilities: Key responsibility includes ensuring smooth knowledge transition, Cloud migration/transformation & support from offshore. (Azure and AWS) Developing and Managing the team of SDM’s and Ops Managers and SME’s aligned with different clients for 24*7 dedicated cloud support on AWS & Azure at both onsite and offshore Training and development of team to ensure security and compliance  Driving Quarterly business review and monthly operations review with Client. Supporting Pre-Sales Team for new deals, Handling New client visits. P&L management, Contract Management in terms of SLA’s & KPI’s, Monthly billing etc.

Noida Area, India

Project: Two US based clients (One World leader in Sensor manufacturing & other leading supplier of automation equipment for test and industrial applications)Responsibilities:  Working closely with the onsite and offshore sales team on any new proposal identified for service improvement such as moving from on-perm to cloud, migrating one DC to another for redundancy improvement etc. Executed data center migration and Transition Programs which comprised of migration of servers from 1 Datacenter to another. Driving Service Assurance through well-defined Service Excellence plan as part of CSI practice Getting involved on any Critical Incident Management as third level escalation. Working closely and collaboratively with customers to devise effective solutions.  Designed and Implemented standard operations and delivery process in the areas of:o Human Error Avoidanceo BCP and DRo Training and Development of Service Delivery Managerso Operations Management Accountable for customer satisfaction & audit compliance and timely closure of NCs. Chairing monthly SIP review with client IT Directors and Quarterly review with CIO.

Greater Boston Area

Project: World leader in Sensor manufacturing, MA, USAResponsibilities:  Responsible for exploring new opportunity on service improvement to generate more business.  Primarily driving the Service Excellence Plan as part of CSI program.  Prime responsibility includes running CSI, managing client, CSAT, SLA’s, Value Adds etc. Reviewing progress of Service Excellence Plan on weekly basis Day to day interaction with client-side Middle and Sr. Management Participating in daily health check meetings, weekly SIP review meetings  Driving monthly operation review and quarterly business review meetings with client’s leadership team including IT Sr Director & CIO and presenting the SIP tracker

Noida Area, India

Projects: Leading Provider of IT Storage Solutions (US Based Client)Responsibilities:  Heading Global Specialty Service Desk Support and SNOW Support Envisioned and Implemented “Lean cell (Toyota Cell)” which helped improve productivity by 15% Directed and managed a team of 200+ team members ensuring we are delivering as per SLAs Driven Six Sigma Project to Reduce Reopen tickets by 50% Prime responsibility included shift left transition as part of six sigma project to implement continuous service improvement Building Tier 1.5 team and transform the L2 and L3 level of routine tasks to offshore for tier 1.5 team Managing NPS Score, CSAT, SLA’s, Value Adds etc.

Noida Area, India

Projects: Supporting multiple global clients under shared services primarily on End user computing (EUC) technologies such as Service Desk, Active Directory, Messaging, Desktop support etc.Responsibilities: Managing the project P&L, Annual CSAT, Value Adds, Attrition, SLA’s etc. Managing multiple clients leveraging same set of support resources.  Managing 10+ Global clients with total team strength of 100+ from two different locations in India as part of DR/BCP plan.Projects: TEG Head Messaging and Data Center migration for American manufacturer of lead-acid batteries, Milton, Georgia, USA Responsibilities: Global Project manager for a very large DC migration project worked at onsite for 1.5 Years. Executed two data center migration and Transition Programs in USA which comprised of migration of servers from 1 Datacenter to another. Successful delivery of the project at North America & Europe TEG Head-Messaging in TEG Group supporting existing and any new Projects Pre-sales support till go live including Due-diligence, Transition & Go live Handling a team of 65+ Lotus Domino Administrator’s Supporting 10+ clients, 2lakh+ end users Provided complete training to Service Desk resources on messaging application related issues. Projects handled: • World leader in diesel and natural gas engines – Indianapolis, USA & Peterborough, UK (4.5 months onsite)• Swiss multinational pharmaceutical company – Switzerland• Leading supplier of automation equipment for test and industrial applications – Boston, USA (6 months onsite)• Leading electric utility company – Dallas, Texas, USA• American multi-platform media and publishing company – Pleasantville, NY, USA• British multinational cigarette and tobacco manufacturing company – Malaysia • World leader in the mining, aggregates, recycling and process industries – Jyvaskyla, Finland