Ajay Varma Email & Phone Number

- Leading the digitization efforts for Frontline teams, driving customer-centric solutions for exceptional experiences.- Collaborating with Branch, Customer Experience Center, and Backoffice Operations to implement innovative software products aimed at achieving a significant increase in operational efficiency and customer satisfaction through the implementation of new digital tools.

- Overseeing Content Design and Development through a team of Instructional Designers, Solution Architects, Developers and Quality assurance specialists ensuring delivery of high-quality, impactful solutions for Clients- Product Management: Developed tech enabled innovations, expanding product offerings to impact user experience- Led SAP ERP migration, streamlining operations and improving data accuracy. Spearheaded cross-functional collaboration, ensuring seamless integration and minimal downtime while driving efficiency improvement and scalability for future growth

• Led global Talent initiatives for 17000 employees across APAC, EU & North America.• Developed and executed leadership development strategies impacting mid-management and senior leaders.• Winner of Brandon Hall Excellence award for Innovation. Developed Digital solutions like Augmented Reality and Virtual Reality learning solutions impacting employee journeys

• Led global learning initiatives for 8000 associates in Capital Markets, Lending, Research, and Finance across multiple countries.• Managed employee training lifecycle from onboarding to retirement, ensuring continuous development and growth.• Spearheaded gamified simulations as part of the Experiential COE program for leadership development.• Oversaw the implementation of Cognizant Career Architecture, enhancing career progression opportunities for employees.

• Coached senior leaders in career development across various industries including Banking, ITES, and Telecom.• Conducted successful diagnostics for organizations to improve productivity and drive results.• Designed functional competencies for senior positions at a leading Global Bank and a Talent management framework for a reputed Indian Bank.

• Managed P&L of INR 400Cr balance sheet, achieving INR 1Cr incremental revenue annually• Led team in designing retention and training programs, resulting in CEO recognition for team motivation• Retained 100% AUM in downturn, recognized for invaluable contribution to business expansion• Championed regional product training, enhancing client relations and servicing

• Managed INR300Cr book, achieving top quartile rating among Private Banking Managers in 2007.• Recognized for "Exemplary Service Delivery" by Country head.• Nationally awarded for best idea in sustainable development.

• Managed key accounts at Vodafone, ensuring client satisfaction and retention• Developed strategic plans to drive revenue growth and exceed sales targets• Implemented innovative solutions to enhance customer experience and streamline processes

• Led a team of 64 Corporate Salary program sales executives and 8 Territory managers at HDFC Bank, driving sales strategies and achieving targets.• Managed product training and induction for new joinees, ensuring a seamless onboarding process.• Successfully cross-sold asset products to existing bank customers, contributing to revenue growth.• Developed strong leadership, sales, and training skills in a fast-paced banking environment.

- Sales: Key Account acquisition & retention- Client Servicing: Relationship Management, loyalty program, customer events - Awarded Managing Director’s Trophy for countrywide “Best Sales Team

Mba, Marketing And Human Resources

General Management Program, Leadership & Strategy

Bcom, Commerce

Education record