• Ensuring Delivery Excellence: Leading and managing the delivery process, guaranteeing adherence to KPIs, SLAs, and client specifications.• Strategic Project Management: Orchestrating project planning, tracking milestones, providing status updates, and monitoring changes from project inception to successful closure. This approach nurtures the development of high-quality, customer-centric deliverables.• Quality Assurance Champion: Conducing meticulous top-line Quality Assurance (QA) assessments on all assets post-production to guarantee uncompromising quality.• Digital Marketing Expertise: Proficient in diverse aspects of digital marketing and content production, including eDA, CLM, eSA, emailers, digital banners, apart from Digital have also experienced in Printing leaflets, brochures / booklets, flash cards, Video projects, etc.,• Effective Client Interaction: Demonstrating exceptional client-facing and presentation abilities, serving various global regions in daily operational tasks.• Cross-Functional Collaboration: Bridging the gap between creative, technical teams, and Client’s Brand Managers, thus steering production teams effectively.• Content Quality & Timelines Steward: Accountable for meeting content quality and timeline expectations for all assigned digital content projects, aligned with business requisites and client benchmarks.

Pharma | Lifesciences | Operations Management and Project Management | Digital Engagement and Content Strategy | Healthcare

• Proactive Delivery Management: Overseeing end-to-end delivery, guaranteeing alignment with KPIs, SLAs, and client requisites.• Strategic Project Coordination: Preparation of project planning, monitoring milestones, providing regular status updates, and efficiently managing change processes from project initiation to successful closure.• Digital Marketing Expertise: Proficient in various facets of digital marketing and content production, encompassing eDA, LBL, CLM, eSA, Veeva Vault, and Salesforce CRM.• Global Client Engagement: Exhibiting exemplary client-facing and presentation skills across diverse geographic regions for daily operational tasks.• MS Office Proficiency: Proficient in generating comprehensive reports for both internal and external stakeholders.• Effective Digital Content Management: Served as the SPOC for all digital content projects, overseeing content creation and production teams.

• Effective Operations Management: Proficiently overseeing day-to-day operational activities and fulfilling logistics requirements.• Organizational Proficiency: Demonstrating strong organizational and time management skills to ensure efficient task execution.• Performance Metrics and Coaching: Measuring, analyzing, and reporting the efficiency of activities and employee performance. Setting clear job expectations and coaching employees for optimal outcomes.• Continuous Improvement: Identifying areas for enhancement, implementing innovative practices, and adjusting existing work procedures to ensure ongoing operational excellence.• Enhanced Team Productivity: Skillfully analyzing team members' strengths and capabilities and realigning responsibilities, resulting in a 25% increase in overall team productivity.• Lean Methodology Implementation: Demonstrating process improvement by reducing 8 FTEs through root cause analysis, time study, Gemba walks, and waste elimination using LEAN methodology.

● Planning organizing and loading according to requirements of Logistics operation.● Monitoring the daily inbound /outbound shipments making tracking report to follow-up delivery in time● Compiling inventory management, daily reports and issuing them to management & client ● Obtain and evaluate all relevant information to handle product and service inquiries● Identifying causes of issues and implementing process improvements● Identify cost reduction opportunities through category management and spend analysis● Communicate well with internal and external customers via Email or through phone or Skype● Prepare project Status tracker, Weekly performance report, Weekly volume trend report, Setting goals, ● Handled global procurement for external vendors and provided services to internal & external customers from Asia, Europe, Latin America and Africa ● Getting involved in Projects for Root Cause Analysis (RCA) for errors from Terminal and inland depot EDI systems● Maintain a proactive approach on Customer Engagement at Leadership level, by offering suggestions / solutions to move up the value chain● Got trained in Maersk Line, Netherlands on new project based on container management & trained in Maersk Line, Mumbai for Off-shoring tasks from Mumbai to Chennai● Have coordinated my team on updating container database to align the system due to two liner giants merger – Maersk Line & Hamburg Sudd