Ajay Das Email & Phone Number

Gurugram, Haryana, India

• Service delivery management of cloud & Infrastructure services covering NOC, Data center, Database and network services.• Manage projects with top-down oversight throughout entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline.• Oversees the integration of all service delivery units and constantly improves the quality and inter-working of the whole service team.• Provides support to new business opportunities. Took active role in bids and supports the transition and implementation of new business (including new service offers).

• Responsible to liaison with customer and other key stakeholders to assess the business needs of the customer and identify key challenges, constraints, and risks and thereby define the project scope after extensive due diligence.• Responsible for resource mobilizing and training as per project requirement.• Successfully coordinated and managed the smooth knowledge transfer between onsite and offshore resources at the onsite location in USA.

• Ensuring on-time delivery of quality services as agreed in the statement of work (SOW).• Managed resource allocations and setting up of communication channels across the various business units of the organisation structure.• Provide leadership to business critical issues, daily operational excellence activities, customer reviews and ensuring customer satisfaction.

Pittsburgh, Pennsylvania, United States

Managed team of 5 experienced Business e-mail solutions Administrators and Architects

Coventry, England, United Kingdom

Email Solutions Specialist (Lotus Notes, MS-Exchange)

Gurgaon, Haryana, India

•Managed and provide level 2,3 support for Lotus Notes / Domino Client & Server.•Created roaming accounts for Domino users and configured SSO (Single Sign On) for Domino Web servers.•Installed software using Multicast utility server.