As a Service Desk Analyst at the Ontario Government, my role involves leveraging my ITIL certification to improve service delivery and user satisfaction. With a strong foundation in Office 365, Azure administration, I am adept at streamlining workflow and enhancing system reliability.Graduating from Seneca Polytechnic in Computer Networking and Technical Support, I've honed my skills in Jira Service Desk and Microsoft Intune. My multilingual abilities in English, Hindi, and Punjabi facilitate effective communication across diverse user groups, ensuring a comprehensive support environment.